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The proactive employee on the floor of the store and the impact on customer satisfaction

Söderlund, Magnus - In: Journal of retailing and consumer services 43 (2018), pp. 46-53

Persistent link: https://www.econbiz.de/10011883136

Other customers in the retail environment and their impact on the customer’s evaluations of the retailer

Söderlund, Magnus - In: Journal of retailing and consumer services 18 (2011) 3, pp. 174-182

Persistent link: https://www.econbiz.de/10009158892

Systembolaget och dess kunder : ett diskussionsunderlag för att bedöma konsekvenser vid en eventuell avreglering av detaljhandeln med alkoholhaltiga drycker

H°akansson, Per; Söderlund, Magnus - 1995

Persistent link: https://www.econbiz.de/10000909286

Multi-level loyalty program rewards and their effects on top-tier customers and second-tier customers

Colliander, Jonas; Söderlund, Magnus; Szugalski, Stefan - In: The journal of consumer marketing 33 (2016) 3, pp. 162-171

Persistent link: https://www.econbiz.de/10011523178

Influencing consumers to choose environment friendly offerings : evidence from field experiments

Kristensson, Per; Wästlund, Erik; Söderlund, Magnus - In: Journal of business research : JBR 76 (2017), pp. 89-97

Persistent link: https://www.econbiz.de/10011712562

Employee mere presence and its impact on customer satisfaction

Söderlund, Magnus - In: Psychology & marketing 33 (2016) 6, pp. 449-464

Persistent link: https://www.econbiz.de/10011491951

Consumers as masters and slaves in the store : an examination of perceived control, emotions, and loyalty

Söderlund, Magnus - In: The European retail digest : the authoritative guide to … 54 (2007/08), pp. 42-47

Persistent link: https://www.econbiz.de/10003530363

There is no place like home : home satisfaction and customer satisfaction in online grocery retailing

Singh, Reema; Söderlund, Magnus - In: The international review of retail, distribution and … 32 (2022) 4, pp. 370-387

This study acknowledges that home is a central and valenced place for most people, and therefore it is assumed that (a) the content in people’s general category for home issues can be activated easily, particularly by various home-related stimuli, and that (b) the affective charge of such...

Persistent link: https://www.econbiz.de/10013411667

Happy to see you : the positive effects of in-store service encounters on the satisfaction of older consumers

Berg, Hanna; Liljedal, Karina T.; Söderlund, Magnus; … - In: The international review of retail, distribution and … 33 (2023) 5, pp. 479-493

Persistent link: https://www.econbiz.de/10014558954