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Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu - In: The journal of services marketing 36 (2022) 8, pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
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Consumer trial, continuous use, and economic benefits of a retail service innovation : the case of the personal shopping assistant
Evanschitzky, Heiner; Iyer, Gopalkrishnan R.; Pillai, … - In: The journal of product innovation management : an … 32 (2015) 3, pp. 459-475
Persistent link: https://www.econbiz.de/10011441406
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Business model innovation in the retail industry : a service system perspective
Pedersen, Per Egil; Solem, Birgit Apenes; Bentsen, Kristin - In: Innovating for trust, (pp. 131-144). 2017
Persistent link: https://www.econbiz.de/10011707162
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Service innovativeness in retailing : increasing the relative attractiveness during the COVID-19 pandemic
Pilawa, Joanna; Witell, Lars; Valtakoski, Aku; … - In: Journal of retailing and consumer services 67 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013364443
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Retail innovation : the user acceptance of mobile service technologies and the effect on retailer
Kallweit, Katrin - 2019
The usage of smartphones is on the brink of revolutionizing the way people shop and emphasizes the strategic importance of mobile services for retailers. This holds especial importance for the customer interface design (e.g. in-store), as this is one of the most important responsibilities of a...
Persistent link: https://www.econbiz.de/10014458435
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Unleashing the digital building bricks
Muschkiet, Michel; Wulfert, Tobias; Woroch, Robert; … - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-22
Persistent link: https://www.econbiz.de/10014374892
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Service innovation insights in the grocery retail service ecosystem
Hysa, Xhimi; Carrubbo, Luca; Iandolo, Francesca; … - In: International journal of services and standards : IJSS 13 (2023) 3/4, pp. 221-243
Persistent link: https://www.econbiz.de/10014430211
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Exploring the impact of retailing ethics on customer satisfaction
Sharma, Bodh Raj; Sharma, R. D. - In: Metamorphosis : a journal of management research 12 (2013) 2, pp. 13-21
Persistent link: https://www.econbiz.de/10010514879
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The behavioral consequences of service quality : an empirical study in the Chinese retail pharmacy industry
Chen, Yuwen; Fu, Frank Q. - In: Health marketing quarterly 32 (2015) 1, pp. 14-30
Persistent link: https://www.econbiz.de/10011289348
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Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina - In: The journal of applied business research 31 (2015) 2, pp. 371-382
Persistent link: https://www.econbiz.de/10010526775