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The old pillars of new retailing
Berry, Leonard L. - In: Harvard business review on retailing and merchandising, (pp. 1-18). 2008
Persistent link: https://www.econbiz.de/10003778423
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Relationship retailing: transforming customers into clients
Berry, Leonard L.; Gresham, Larry G. - In: Business horizons 29 (1986) 6, pp. 43-47
Persistent link: https://www.econbiz.de/10003500741
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Opportunities for innovation in the delivery of interactive retail services
Berry, Leonard L.; Bolton, Ruth N.; Bridges, Cheryl H.; … - In: Journal of interactive marketing : a quarterly … 24 (2010) 2, pp. 155-167
Persistent link: https://www.econbiz.de/10003987342
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SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Parasuraman, A. - In: Journal of retailing 64 (1988) 1, pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
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Harvard business review on retailing and merchandising
Berry, Leonard L. (contributor) - 2008
Persistent link: https://www.econbiz.de/10004920813