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Development and testing of an e-commerce web site evaluation model
Joia, Luiz Antonio; Oliveira, Luiz Cláudio Barbosa de - In: E-commerce trends for organizational advancement : new …, (pp. 301-318). 2010
Persistent link: https://www.econbiz.de/10003918218
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Service fascination : gaining competitive advantage through experiential self-service systems
Zagel, Christian - 2016
Persistent link: https://www.econbiz.de/10011417735
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Service Fascination : Gaining Competitive Advantage through Experiential Self-Service Systems
Zagel, Christian - 2016 - 1st ed. 2016
Christian Zagel presents a new way of innovating, measuring, and improving self-service systems for retail environments in the context of Customer Experience Management. He shows that technology is used to evoke positive emotions during the shopping experience to not only satisfy the consumer,...
Persistent link: https://www.econbiz.de/10014018265
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A performance index for traditional retailers incorporating digital marketplace : benchmarking through data envelopment analysis (DEA)
Costa Melo, Isotilia; Alves Junior, P. N.; Callefi, … - In: Journal of organizational computing and electronic commerce 32 (2022) 3/4, pp. 196-216
Persistent link: https://www.econbiz.de/10014322420
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Superstars and underdogs : an examination of the long-tail phenomenon in video sales
Elberse, Anita; Oberholzer-Gee, Felix - In: MSI reports : working paper series (2007) 4, pp. 49-72
Persistent link: https://www.econbiz.de/10003641113
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Retail: the OFT's web sweep of top retail websites
Badrick, Ruth - In: Journal of direct, data and digital marketing practice … 10 (2008/09) 1, pp. 74-75
Persistent link: https://www.econbiz.de/10003763978
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Influence of cultural dimensions on online interactive review feature implementations : a comparison of Korean and US retail web sites
Yun, Gi Woong; Park, Sung-yeon; Ha, Louisa - In: Journal of interactive marketing : a quarterly … 22 (2008) 3, pp. 40-50
Persistent link: https://www.econbiz.de/10003838632
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Effects of website interactivity on online retail shopping behavior
Islam, Hafizul - In: Value creation in e-business management : 15th Americas …, (pp. 131-142). 2009
Persistent link: https://www.econbiz.de/10003866956
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Congruity's role in website attitude formation
Wang, Sijun; Beatty, Sharon E.; Mothersbaugh, David L. - In: Journal of business research : JBR 62 (2009) 6, pp. 609-615
Persistent link: https://www.econbiz.de/10003854663
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Corporate social responsibility : a review of the top 100 US retailers
Lee, Min-young; Fairhurst, Ann; wesley, Scarlett - In: Corporate reputation review : an international journal 12 (2009/10) 2, pp. 140-158
Persistent link: https://www.econbiz.de/10003870143