//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Retail trade"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Changing from a product to a p...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Retail trade
Innovation
24
Dienstleistungsqualität
21
Service quality
21
Dienstleistungssektor
18
Quality management
18
Qualitätsmanagement
18
Service industry
18
Dienstleistung
17
Services
17
Innovation management
14
Innovationsmanagement
14
Schweden
14
Sweden
14
Beziehungsmarketing
13
Customer integration
13
Kundenintegration
13
Relationship marketing
13
Service innovation
13
Customer satisfaction
11
Kundenzufriedenheit
11
Betriebliche Wertschöpfung
10
Dienstleistungsinnovation
10
Value creation
10
Bundling strategy
8
Leistungsbündel
8
Product quality
8
Produktqualität
8
Consumer behaviour
7
Konsumentenverhalten
7
New product development
7
Produktentwicklung
7
Customer service
6
Kundenservice
6
Business services
5
Einzelhandel
5
New service development
5
Unternehmensdienstleistung
5
Health care
4
Industrie
4
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Conference paper
1
Konferenzbeitrag
1
Language
All
English
5
Author
All
Witell, Lars
5
Bolton, Ruth N.
3
Gustafsson, Anders
3
Tarasi, Crina O.
3
Guyader, Hugo
1
Kristensson, Per
1
Ottoson, Mikael
1
Pilawa, Joanna
1
Valtakoski, Aku
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing
1
Journal of the Academy of Marketing Science
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
2
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
3
You can't buy what you can't see : retailer practices to increase the green premium
Guyader, Hugo
;
Ottoson, Mikael
;
Witell, Lars
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 319-325
Persistent link: https://www.econbiz.de/10011629371
Saved in:
4
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
5
Service innovativeness in retailing : increasing the relative attractiveness during the COVID-19 pandemic
Pilawa, Joanna
;
Witell, Lars
;
Valtakoski, Aku
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013364443
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->