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Service convenience and social servicescape : retail vs hedonic setting
Nguyen, Doan T.; DeWitt, Tom; Russell-Bennett, Rebekah - In: The journal of services marketing 26 (2012) 4, pp. 265-277
Persistent link: https://www.econbiz.de/10009581935
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Commercial friendships between gay sales associates and straight female customers in luxury settings : a proposed theoretical framework
Rosenbaum, Mark S.; Russell-Bennett, Rebekah; Drennan, Judy - In: Journal of retailing and consumer services 27 (2015), pp. 179-186
Persistent link: https://www.econbiz.de/10011388124
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Exploring the resources associated with consumer vulnerability : designing nuanced retail hardship programs
Galvas, Charmaine; Letheren, Kate; Russell-Bennett, Rebekah - In: Journal of retailing and consumer services 57 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012305342
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"I'll wait for him" : understanding when female shoppers prefer working with gay male sales associates
Rosenbaum, Mark S.; Russell, Eric M.; Russell-Bennett, … - In: Journal of retailing and consumer services 36 (2017), pp. 172-179
Persistent link: https://www.econbiz.de/10011697986
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Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah; Rosenbaum, Mark - In: The journal of services marketing 36 (2022) 4, pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
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Fraudulent consumer returns: exploiting retailers' return policies
Harris, Lloyd C. - In: European journal of marketing : EJM 44 (2010) 6, pp. 730-747
Persistent link: https://www.econbiz.de/10003989123
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Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.; Ogbonna, Emmanuel - In: British journal of management : BJM 21 (2010) 2, pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
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Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.; Daunt, Kate L. - In: The journal of services marketing 27 (2013) 4, pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
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Retail employee pilferage : a study of moral disengagement
Harris, Lloyd C.; He, Hongwei - In: Journal of business research : JBR 99 (2019), pp. 57-68
Persistent link: https://www.econbiz.de/10012023561
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Uncovering consumers' returning behaviour : a study of fashion e-commerce
Saarijärvi, Hannu; Sutinen, Ulla-Maija; Harris, Lloyd C. - In: The international review of retail, distribution and … 27 (2017) 3, pp. 284-299
Persistent link: https://www.econbiz.de/10011741614