Similar Search Results

Shopping centre customer service : creating customer satisfaction and loyalty

Kursunluoglu, Emel - In: Marketing intelligence & planning 32 (2014) 4, pp. 528-548

Persistent link: https://www.econbiz.de/10010385837

Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes

Neumüller, Kathrin - 2022

Persistent link: https://www.econbiz.de/10013188011

The influence of after sales services on marketing performance in the retail sector in Botswana

Chiguvi, Douglas - In: Dutch journal of finance and management 4 (2020) 1/60, pp. 1-8

The focal point of the study was to investigate the influence of after sales services on marketing performance at Sefalana Holdings in Botswana. The study was conducted in order to find out the influence of after sales services on customer satisfaction, customer loyalty and customer retention at...

Persistent link: https://www.econbiz.de/10012267023

Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing

Kamble, Aakash Ashok; Walvekar, Shubhangi - In: International journal of business information systems : … 32 (2019) 1, pp. 56-72

Persistent link: https://www.econbiz.de/10012154594

Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives

Brockhaus, Sebastian; Amos, Clinton; Fawcett, Amydee M.; … - In: Journal of marketing theory and practice 25 (2017) 4, pp. 396-420

Persistent link: https://www.econbiz.de/10011771059

SIoT robots and consumer experiences in retail : unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm

De Kervenoael, Ronan; Schwob, Alexandre; Hasan, Md. Rajibul - In: Journal of retailing and consumer services 76 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10014460835

The role of customer loyalty as a brand extension purchase predictor

Martinelli, Elisa; Belli, Alex; Marchi, Gianluca - In: The international review of retail, distribution and … 25 (2015) 2, pp. 105-119

Persistent link: https://www.econbiz.de/10011299067

Customer experience in the omni-channel world and the challenges and opportunities this presents

Cook, Glenn - In: Journal of direct, data and digital marketing practice … 15 (2013/14) 4, pp. 262-266

Persistent link: https://www.econbiz.de/10010385974

Does consumer gender influence the relationship between consumer loyalty and its antecedents?

Stan, Valentina - In: The journal of applied business research 31 (2015) 4, pp. 1593-1604

Persistent link: https://www.econbiz.de/10011350484

Analysis of homogeneity between organised and traditional retailers with respect to customer loyalty

Balakrishnan, Shyamaladevi; Parthasarathy, Ravilochanan - In: International journal of business excellence 11 (2017) 3, pp. 301-319

Persistent link: https://www.econbiz.de/10011734392

1
2
3
4
5
6
7
8
9
10
Next
Last