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Effect of service quality, customer satisfaction, customer trust, and security on customer loyalty with respect to virtual organisation

Sharma, Brahmmanand - In: International journal of public sector performance … 13 (2024) 3, pp. 423-435

Persistent link: https://www.econbiz.de/10015071324

The influence of after sales services on marketing performance in the retail sector in Botswana

Chiguvi, Douglas - In: Dutch journal of finance and management 4 (2020) 1/60, pp. 1-8

The focal point of the study was to investigate the influence of after sales services on marketing performance at Sefalana Holdings in Botswana. The study was conducted in order to find out the influence of after sales services on customer satisfaction, customer loyalty and customer retention at...

Persistent link: https://www.econbiz.de/10012267023

The role of retail equity, value and relational benefits in building B2B relationships in retailing

Gil Saura, Irene; Ruiz-Molina, M. Eugenia; Berenguer … - In: Journal of relationship marketing : innovations and … 19 (2020) 4, pp. 253-286

Persistent link: https://www.econbiz.de/10012312405

How shopping mall service quality affects customer loyalty across developing countries : the moderation of the cultural context

Diallo, Mbaye Fall; Sall, Fatou Diop; Djelassi, Souad; … - In: Journal of international marketing 26 (2018) 4, pp. 69-84

Persistent link: https://www.econbiz.de/10011964226

The influence of social presence on customer loyalty in emerging market retail industry : the mediating role of trust

Yeboah, Asiamah; Afrifa-Yamoah, Ebenezer - In: Journal of African business 25 (2024) 2, pp. 287-308

Persistent link: https://www.econbiz.de/10014513768

The importance of the service and shopping customer experience in a retail environment

Roozen, Irene T. M.; Ioannou Katidis, Pavlos - In: Journal of relationship marketing : innovations and … 18 (2019) 4, pp. 247-279

Persistent link: https://www.econbiz.de/10012181029

Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts

Veloso, Cláudia Miranda; Sousa, Bruno - In: The international review of retail, distribution and … 32 (2022) 1, pp. 43-58

Persistent link: https://www.econbiz.de/10012873358

An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store

Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519

Persistent link: https://www.econbiz.de/10011927285

Empirical study on multi-channel service quality and customer loyalty of retailers

Yong-zhi, Qi - In: Journal of electronic commerce in organizations : the … 12 (2014) 4, pp. 1-12

Persistent link: https://www.econbiz.de/10010506943

Online retailer cold chain physical distribution service quality and consumers : evidence from China during the COVID-19 pandemic

Su, Miao; Zhao, Jinjing; Qi, Guanqiu; Kim, Junseung; … - In: International journal of logistics : research and … 26 (2023) 4, pp. 442-459

Persistent link: https://www.econbiz.de/10014322001

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