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Interceding of repurchase intention between e-loyalty and word of mouth advocacy : a study of behavioural consequences and antecedents of e-loyalty

Gulati, Shabnam; Gursimranjit Singh; Kumar, Arvind - In: International journal of electronic business : IJEB 18 (2023) 3, pp. 299-319

Persistent link: https://www.econbiz.de/10014309296

Satisfaction with service recovery : moderating effect of age in word-of-mouth

Moliner-Velázquez, Beatriz; Ruiz-Molina, María-Eugenia; … - In: The journal of consumer marketing 32 (2015) 6, pp. 470-484

Persistent link: https://www.econbiz.de/10011485855

The impact of customer value types on customer outcomes for different retail formats

Willems, Kim; Leroi-Werelds, Sara; Swinnen, Gilbert - In: Journal of service management 27 (2016) 4, pp. 591-618

Persistent link: https://www.econbiz.de/10011563715

The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective

Roy, Sanjit Kumar; Lassar, Walfried M.; Butaney, Gul T. - In: European journal of marketing : EJM 48 (2014) 9/10, pp. 1828-1849

Persistent link: https://www.econbiz.de/10010429758

Customer engagement through omnichannel retailing : the effects of channel integration quality

Lee, Zach W. Y.; Chan, Tommy K. H.; Chong, Alain Yee Loong - In: Industrial marketing management : the international … 77 (2019), pp. 90-101

Persistent link: https://www.econbiz.de/10012004178

Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth

Loureiro, Sandra M. C.; Cavallero, Luisa; Miranda, … - In: Journal of retailing and consumer services 41 (2018), pp. 131-141

Persistent link: https://www.econbiz.de/10011808565

A Bayesian examination of the relationship of internal and external touchpoints in the customer experience process across various service environments

Siqueira, Jose Ribamar; Horst, Enrique ter; Molina, German - In: Journal of retailing and consumer services 53 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012171952

Impact of product assortment, perceived service quality, website quality, and customer reviews on customer happiness and word of mouth

Shriedeh, Fayez Bassam; Hanaysha, Jalal Rajeh; … - In: Pakistan journal of commerce and social sciences 18 (2024) 1, pp. 157-180

The main aim of this paper focuses on examining the effect of website quality, product assortment, customer reviews, and perceived service quality on customer happiness and word of mouth. The data for this research was gathered from online shoppers of retail stores in United Arab Emirates. Data...

Persistent link: https://www.econbiz.de/10014525066

The impact of online shopping convenience on satisfaction, loyalty, and word-of-mouth in Indian context

Deshwal, Pankaj; Prakash, Shantanu; Agrawal, Isha - In: International journal of business and globalisation : IJBG 36 (2024) 1, pp. 27-38

Persistent link: https://www.econbiz.de/10015057559

Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects

Torres, Edwin N.; Zhang, Tingting; Ronzoni, Giulio - In: International journal of hospitality management 87 (2020), pp. 1-17

Persistent link: https://www.econbiz.de/10012241921

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