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~subject:"Roboter"
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Roboter
Consumer behaviour
32
Service quality
28
Dienstleistungsqualität
27
Dienstleistungssektor
26
Konsumentenverhalten
25
Emotion
20
Service industry
20
Beziehungsmarketing
17
Relationship marketing
17
Artificial intelligence
14
Künstliche Intelligenz
14
Marketing
14
Customer satisfaction
13
Customer service
13
Kundenservice
13
Services marketing
13
Dienstleistung
12
Dienstleistungsmarketing
12
Robot
11
Singapore
11
Digitization
9
Singapur
9
Bibliometrics
8
Bibliometrie
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Kundenzufriedenheit
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Services
8
Brand management
7
Digitalisierung
7
Organizational behaviour
7
Verhalten in Organisationen
7
Arbeitspsychologie
6
Arbeitsverhalten
6
Human Resource Management
6
Markenführung
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Organizational psychology
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Personalmanagement
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Service robots
6
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Wirtz, Jochen
11
Kunz, Werner H.
4
Paluch, Stefanie
4
Pitardi, Valentina
3
Kim, Hyunsu
2
So, Kevin Kam Fung
2
Borghi, Matteo
1
Chew, Patricia Y. P.
1
Ding, Xin
1
Fang, Xiang
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Hofmeister, Johannes
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A Research Agenda for Service Marketing
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
European journal of marketing
1
Italian journal of marketing : ITJM
1
Journal of service management
1
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
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ECONIS (ZBW)
11
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1
Organizational ambidexterity : cost-effective service excellence, service robots, and artificial intelligence
Wirtz, Jochen
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-9
Persistent link: https://www.econbiz.de/10012290782
Saved in:
2
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
3
Service robots and the future of services
Paluch, Stefanie
;
Wirtz, Jochen
;
Kunz, Werner H.
- In:
Marketing Weiterdenken : Zukunftspfade für eine …
,
(pp. 423-435)
.
2020
Persistent link: https://www.econbiz.de/10012301924
Saved in:
4
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
5
How intelligent automation, service robots, and AI will reshape service products and their delivery
Wirtz, Jochen
;
Pitardi, Valentina
- In:
Italian journal of marketing : ITJM
2023
(
2023
)
3
,
pp. 289-300
Persistent link: https://www.econbiz.de/10014330947
Saved in:
6
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
7
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
8
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
9
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
10
Service robots : applying social exchange theory to better understand human-robot interactions
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Wirtz, Jochen
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326674
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