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A systems approach to service development in a concurrent engineering environment

Yang, Ching-Chow - In: The service industries journal 27 (2007) 5/6, pp. 635-652

Persistent link: https://www.econbiz.de/10003622830

Development of an integrated model of a business excellence system

Yang, Ching-chow - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 931-944

Persistent link: https://www.econbiz.de/10003921593

Identification of customer delight for quality attributes and its applications

Yang, Ching-chow - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 83-98

Persistent link: https://www.econbiz.de/10008986648

The integrated model of core competence and core capability

Yang, Ching-Chow - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 173-189

Persistent link: https://www.econbiz.de/10010477235

Determining service improvement priority in a zoological park

Sukwadi, Ronald; Yang, Ching-Chow - In: Journal of Industrial Engineering and Management (JIEM) 7 (2014) 1, pp. 1-20

Purpose: The objective of this research is to determine the service improvement priority based on tourist judgements and experiences on service quality in a zoological park. Design/methodology/approach: A powerful integrated model was developed to acquire accurate critical service attributes and...

Persistent link: https://www.econbiz.de/10011939106

Methods for determining areas for improvement based on the design of customer surveys

Yang, Ching-chow; Yang, King-jang; Yeh, Tsu-ming; Pai, … - In: The service industries journal 29 (2009) 1/2, pp. 143-154

Persistent link: https://www.econbiz.de/10003849578

An integrated implementation model of strategic planning, BSC and Hoshin management

Yang, Ching-chow; Yeh, Tsu-ming - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 989-1002

Persistent link: https://www.econbiz.de/10003921605

Exploration strategies and key activities for the system of environmental management

Yang, Ching-chow; Yang, King Jang; Peng, Shu-yun - In: Total quality management & business excellence : an … 22 (2011) 11, pp. 1179-1194

Persistent link: https://www.econbiz.de/10009411443

The analysis of the implementation status of Six Sigma : an empirical study in Taiwan

Yang, King-Jang; Yeh, Tsu-Ming; Pai, Fan-Yun; Yang, … - In: International journal of six sigma and competitive … 4 (2008/09) 1, pp. 60-80

Persistent link: https://www.econbiz.de/10003733336

Determining service improvement priority in a zoological park

Sukwadi, Ronald; Yang, Ching-Chow - In: Journal of industrial engineering and management : JIEM 7 (2014) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10011904332