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Measuring service quality : the student as primary consumer
Hefer, Y.; Cant, Michael C. - In: International business and economics research journal 13 (2014) 6, pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
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Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah; Jung, Shinyong - In: Tourism management : research, policies, practice 61 (2017), pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
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Service quality of travel agents in Turkey
Filiz, Zeynep - In: Quality & Quantity: International Journal of Methodology 44 (2010) 4, pp. 793-805
Persistent link: https://www.econbiz.de/10009390980
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Service Quality Of University Library: A Survey Amongst Students At Osmangazi University And Anadolu University
Filiz, Asst. Prof. Zeynep - In: Istanbul University Econometrics and Statistics e-Journal 5 (2007) 1, pp. 1-19
Student satisfaction is an important measure of service quality in libraries. Students’ perceptions about libraries seem to have been largely ignored by library management in developing countries. The assessment of service quality provides an important feedback for libraries to assess and...
Persistent link: https://www.econbiz.de/10005112858
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The effect of marketing mix, service quality, Islamic values and institutional image on students' satisfaction and loyalty
Radiman; Gunawan, Ade; Sri Fitri Wahyuni; Jufrizen - In: Expert journal of marketing 6 (2018) 2, pp. 95-105
Persistent link: https://www.econbiz.de/10012217244
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Assessing the effect of airline service quality on image and post purchase behavioral intention
Ramjit Singh; Nika, Abid Suhail - In: Enlightening tourism : ET ; a pathmaking journal 10 (2020) 2, pp. 323-357
Persistent link: https://www.econbiz.de/10012583776
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The effect of service quality and product diversity on customer loyalty : the role of customer satisfaction and word of mouth
Tjahjaningsih, Endang; Ningsih, Dewi Handayani Untari; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 12, pp. 481-490
Persistent link: https://www.econbiz.de/10012672063
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Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl; Son, Hee-young - In: Managing service quality : MSQ ; an international journal 24 (2014) 3, pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
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Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz; Ruiz-Molina, María-Eugenia; … - In: The journal of consumer marketing 32 (2015) 6, pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
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Emotional brand attachment : a factor in customer-bank relationships
Levy, Shalom; Hino, Hayiel - In: The international journal of bank marketing : IJBM 34 (2016) 2, pp. 136-150
Persistent link: https://www.econbiz.de/10011486706