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Satisfaction
Consumer behaviour
83,570
Konsumentenverhalten
81,120
Relationship marketing
26,364
Beziehungsmarketing
25,689
Service quality
21,760
Dienstleistungsqualität
21,009
Customer satisfaction
15,534
Theorie
13,999
Kundenzufriedenheit
13,951
Theory
13,778
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10,502
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9,868
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9,807
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8,557
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8,494
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8,397
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8,017
Brand image
7,333
Markenimage
7,277
Mobilkommunikation
7,003
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6,963
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6,900
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6,886
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6,601
Hotellerie
6,512
Online-Handel
6,412
Social Web
6,404
Social web
6,401
Online retailing
6,395
Vertrauen
6,322
Confidence
6,102
Online-Marketing
5,705
Internet marketing
5,679
Electronic Commerce
5,428
E-commerce
5,144
Einzelhandel
4,908
Retail trade
4,867
Trust
4,814
Brand
4,575
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4,464
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3,703
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8
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Oswald, Andrew J.
156
Clark, Andrew E.
128
Stutzer, Alois
114
Blanchflower, David G.
102
Frey, Bruno S.
94
Powdthavee, Nattavudh
93
Helliwell, John F.
81
Welsch, Heinz
80
Graham, Carol
63
Wolfers, Justin
60
Knabe, Andreas
56
Akay, Alpaslan
53
Bjørnskov, Christian
53
Senik-Leygonie, Claudia
53
Proto, Eugenio
52
Easterlin, Richard A.
51
Ferrer-i-Carbonell, Ada
50
Stevenson, Betsey
50
Wagner, Gert G.
50
Frijters, Paul
48
Becchetti, Leonardo
47
Binder, Martin
44
D'Ambrosio, Conchita
44
Headey, Bruce
44
Wang, Shun
42
Bryson, Alex
40
Dolan, Paul
39
Schöb, Ronnie
38
Hetschko, Clemens
37
Chadi, Adrian
36
Fischer, Justina A. V.
36
Krekel, Christian
36
Nikolova, Milena
36
Praag, Bernard M. S. van
36
Veenhoven, Ruut
36
Kimball, Miles S.
35
Huang, Haifang
32
Layard, Peter R. G.
32
Winkelmann, Rainer
32
Ours, Jan C. van
31
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National Bureau of Economic Research
113
OECD
29
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10
Edward Elgar Publishing
8
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
8
Springer Fachmedien Wiesbaden
7
Melbourne Institute of Applied Economic and Social Research
6
Université Paris-Dauphine (Paris IX)
6
Deutsches Institut für Wirtschaftsforschung
5
Tinbergen Instituut
4
Dpal-vbrug Zhib-vjug Lte-ba
3
European Foundation for the Improvement of Living and Working Conditions
3
Istituto Nazionale di Statistica
3
Nomos Verlagsgesellschaft
3
Tinbergen Institute
3
Brookings Institution
2
Brooks World Poverty Institute
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Campus Verlag
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Christian-Albrechts-Universität zu Kiel / Institut für Volkswirtschaftslehre
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DIW Berlin (Deutsches Institut für Wirtschaftsforschung)
2
European Association of Agricultural Economists - EAAE
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Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
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2
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2
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2
Uniwersytet Warszawski / Wydział Nauk Ekonomicznych
2
World Bank
2
Wydawnictwo Naukowe PWN
2
"Carlo F. Dondena" Centre for Research on Social Dynamics (DONDENA), Università Commerciale Luigi Bocconi
1
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Discussion paper series / IZA
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IZA Discussion Paper
241
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
191
NBER working paper series
112
International journal of happiness and development
111
Journal of economic behavior & organization : JEBO
107
Working paper / National Bureau of Economic Research, Inc.
106
Journal of business research : JBR
102
NBER Working Paper
89
International journal of hospitality management
83
GLO discussion paper
81
Journal of vocational behavior
80
Journal of retailing and consumer services
79
CESifo working papers
75
Working paper
72
Journal of economic psychology : research in economic psychology and behavioral economics
71
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
69
Discussion paper
66
SOEPpaper
66
Applied economics letters
60
Tourism management : research, policies, practice
57
The journal of socio-economics
55
Applied economics
47
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
45
Economics letters
43
Tourism management perspectives : TMP
41
International review of economics : journal of civil economy
40
Discussion paper / Tinbergen Institute
38
Journal of behavioral and experimental economics
38
The journal of services marketing
37
Kyklos : international review for social sciences
35
Journal of career development
34
Tourism analysis : an interdisciplinary tourism & hospitality journal
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
32
Working paper series
32
Warwick economic research papers
31
Discussion paper / Centre for Economic Policy Research
30
International journal of social economics
29
Policy research working paper : WPS
28
Social Indicators Research
28
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Source
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ECONIS (ZBW)
10,497
Other ZBW resources
275
RePEc
240
EconStor
49
BASE
22
USB Cologne (EcoSocSci)
2
Showing
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1
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
2
Effect of service recovery on customers' perceived justice,
satisfaction
, and word-of-mouth intentions on online shopping websites
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 23-30
Persistent link: https://www.econbiz.de/10011729705
Saved in:
3
The effects of service quality,
image
and
trust
on
satisfaction
and its impact on Syari’ah Bank customer loyalty in Palembang
Asiati, Diah Isnaini
;
Wibowo
;
Umar, Husein
;
Sitinjak, Tony
- In:
Business and Economic Research : BER
9
(
2019
)
1
,
pp. 295-316
Persistent link: https://www.econbiz.de/10012030418
Saved in:
4
Escalation of loyalty and the decreasing impact of perceived value and
satisfaction
over time
Lin, Chien-hsin
;
Kuo, Beryl Zi-lin
- In:
Journal of electronic commerce research : JECR
14
(
2013
)
4
,
pp. 348-362
Persistent link: https://www.econbiz.de/10010232543
Saved in:
5
Consumption values,
image
and loyalty of Malaysian travellers towards Muslim-friendly accommodation recognition (MFAR)
Osman, Ismah
;
Junainah Junid
;
Husniyati Ali
;
Siti …
- In:
Journal of Islamic marketing
15
(
2024
)
3
,
pp. 682-719
Persistent link: https://www.econbiz.de/10014520450
Saved in:
6
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
7
Satisfaction
and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their
satisfaction
and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
8
The role of customer personality in premium banking services
Ho, Shirie Pui Shan
;
Wong, Amy
- In:
Journal of financial services marketing
28
(
2023
)
2
,
pp. 285-305
Persistent link: https://www.econbiz.de/10014326867
Saved in:
9
Exploring customer experience with budget hotels : dimensionality and
satisfaction
Ren, Lianping
;
Zhang, Hanqin Qiu
;
Wang, Peilai
;
Lin, …
- In:
International journal of hospitality management
52
(
2016
),
pp. 13-23
Persistent link: https://www.econbiz.de/10011442750
Saved in:
10
The impact of customers' prior online experience on future hotel usage behavior
Lee, Jungwoo
;
Lee, Hyunae
;
Chung, Namho
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012389390
Saved in:
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