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~subject:"Service failures"
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Service failures
Suppliers
380
Intermediaries
167
intermediaries
159
suppliers
143
Lieferantenmanagement
122
Supplier relationship management
122
Supply chain
101
Lieferkette
89
self-serving bias
79
Library of Congress
64
Supply chain management
59
Innovation
57
Customers
54
Theorie
50
Theory
49
Experiment
47
Amerika
46
Customer satisfaction
46
Washington, DC
45
Öffentliche Bibliothek
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USA
40
Service quality
38
China
37
Relationship marketing
37
Dienstleistungsqualität
36
Consumer behaviour
35
Purchasing
31
Self-serving bias
31
Automotive industry
30
Beziehungsmarketing
30
Bias
30
United States
29
Buyers
28
Innovation management
28
Innovationsmanagement
28
Systematischer Fehler
28
Betriebliche Wertschöpfung
27
Value creation
27
Business network
26
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research-article
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viewpoint
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Elliott, Dominic
6
Hoffman, K. Douglas
5
Kelley, Scott W.
4
Mattila, Anna S.
4
Sparks, Beverley
3
Abney, Alexandra K.
2
Aguilar-Rojas, Oscar
2
Andreau, Luisa
2
Beatty, Sharon E.
2
Berman, Barry
2
Chung‐Herrera, Beth G.
2
Dens, Nathalie
2
Dollery, Brian
2
Eser, Zeliha
2
Fandos-Herrera, Carmina
2
Forbes, Lukas P.
2
Ford, Toni-Rochelle S.
2
Girard, Tulay
2
Gliatis, Vassilis
2
Hanks, Lydia
2
Hawariat, Hailemichael W.
2
Huang, Minxue
2
Iglesias, Víctor
2
Jang, Soocheong
2
Johnston, Robert
2
Kim, Jong-Hyeong
2
Mathur, Anil
2
Michel, Stefan
2
Minis, Ioannis
2
Pelletier, Mark J.
2
Pinar, Musa
2
Purnawirawan, Nathalia
2
Rotalsky, Holly M.
2
Trapp, Paul
2
Tsarenko, Yelena
2
Varela‐Neira, Concepción
2
Vázquez‐Casielles, Rodolfo
2
Wallis, Joe
2
Wang, Sijun
2
Weber, Karin
2
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Journal of Services Marketing
34
International Journal of Contemporary Hospitality Management
8
Journal of Service Management
5
The journal of services marketing
5
European Journal of Marketing
4
International Journal of Bank Marketing
4
International Journal of Operations & Production Management
4
International journal of contemporary hospitality management
4
International Journal of Quality & Reliability Management
3
African Journal of Economic and Management Studies
2
International Journal of Social Economics
2
Journal of business research : JBR
2
Journal of service management
2
Business Horizons
1
Business Process Management Journal
1
Business Strategy Series
1
Business horizons
1
Consumer behavior review : CBR
1
Global Business Review
1
Industrial Management & Data Systems
1
International Journal of Retail & Distribution Management
1
International journal of hospitality management
1
International journal of quality & reliability management
1
International journal of retail & distribution management
1
Journal of Business Research
1
Journal of Consumer Marketing
1
Journal of Corporate Real Estate
1
Journal of Health Organization and Management
1
Journal of International Education in Business
1
Journal of consumer marketing
1
Journal of operations management
1
Journal of travel and tourism marketing
1
Marketing Intelligence & Planning
1
Service business
1
Strategic Direction
1
The international journal of bank marketing : IJBM
1
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Other ZBW resources
74
ECONIS (ZBW)
23
RePEc
5
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1
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
2
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
3
The impact of cyberostracism on online complaint handling : is "automatic reply" any better than "no reply"?
Mattila, Anna S.
;
Andreau, Luisa
;
Hanks, Lydia
;
Kim, …
- In:
International journal of retail & distribution management
41
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10009711832
Saved in:
4
Planning and implementing effective service guarantee programs
Berman, Barry
;
Mathur, Anil
- In:
Business horizons
57
(
2014
)
1
,
pp. 107-116
Persistent link: https://www.econbiz.de/10010243454
Saved in:
5
Retrospective: tracking service failures and employee recovery efforts
Hoffman, K. Douglas
;
Kelley, Scott W.
;
Rotalsky, Holly M.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 7-10
Persistent link: https://www.econbiz.de/10011445577
Saved in:
6
When public services fail : a research agenda on public service failure
Walle, Steven van de
- In:
Journal of service management
27
(
2016
)
5
,
pp. 831-846
Persistent link: https://www.econbiz.de/10011553217
Saved in:
7
"We(b)care" : how review set balance moderates the appropriate response strategy to negative online reviews
Dens, Nathalie
;
Pelsmacker, Patrick de
;
Purnawirawan, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 486-515
Persistent link: https://www.econbiz.de/10011389108
Saved in:
8
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
9
Keep fighting or give up? : an investigation of consumer regret over repetitive failures in weight loss services
Liu, Yi-Fen
;
Ling, I-Ling
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 29-43
Persistent link: https://www.econbiz.de/10012798380
Saved in:
10
Assessing the impact of failures in service operations using experimental design with simulation
Gliatis, Vassilis
;
Minis, Ioannis
;
Lavasa, Kiriaki Myrto
- In:
International journal of quality & reliability management
30
(
2013
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10010192089
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