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~subject:"Service industry"
~subject:"Theorie"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Bibliografie enthalten"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Service industry
Theorie
USA
Großbritannien
32,147
United Kingdom
31,977
Bibliometrics
13,523
Bibliometrie
13,451
Customer satisfaction
10,649
Kundenzufriedenheit
10,640
Service quality
6,257
Dienstleistungsqualität
6,255
Consumer behaviour
6,174
Konsumentenverhalten
6,174
Dienstleistungssektor
5,856
United States
5,403
Relationship marketing
5,078
Beziehungsmarketing
5,077
Deutschland
4,217
Germany
4,188
Theory
3,283
Frankreich
2,357
France
2,346
Innovation
2,213
EU countries
2,029
EU-Staaten
2,028
Estimation
1,957
Schätzung
1,957
Customer service
1,831
Kundenservice
1,816
Welt
1,685
World
1,683
Japan
1,528
Firm performance
1,389
Unternehmenserfolg
1,388
Job satisfaction
1,386
Arbeitszufriedenheit
1,385
Comparison
1,342
Vergleich
1,340
Qualitätsmanagement
1,240
Quality management
1,238
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Undetermined
2,725
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588
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12,220
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961
Journal
185
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Aufsatz in Zeitschrift
12,293
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5,525
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5,525
Working Paper
4,460
Arbeitspapier
4,119
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2,815
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2,815
Hochschulschrift
1,266
Collection of articles of several authors
1,244
Sammelwerk
1,244
Thesis
1,044
Aufsatzsammlung
612
Amtsdruckschrift
549
Government document
549
Bibliography included
519
Konferenzschrift
418
Conference proceedings
262
Statistics
245
Case study
232
Lehrbuch
185
No longer published / No longer aquired
131
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118
Sammlung
118
Rezension
113
Advisory report
97
Gutachten
97
research-article
93
Conference paper
90
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90
Reprint
83
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69
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220
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96
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23
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11
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Blundell, Richard W.
22
Mills, Terence C.
22
Gallouj, Fai͏̈z
21
Taylor, Mark P.
20
MacDonald, Ronald
19
Peel, David
17
Broadberry, Stephen N.
16
Gil-Alaña, Luis A.
16
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
16
Cuthbertson, Keith
15
Hall, Stephen G.
15
Jenkins, Stephen
15
Witell, Lars
15
Kanas, Angelos
14
Machin, Stephen
14
Caporale, Guglielmo Maria
13
Sarno, Lucio
13
Djellal, Faridah
12
Edvardsson, Bo
12
Geroski, Paul A.
12
Gustafsson, Anders
12
Haskel, Jonathan
12
Manning, Alan
12
McColl-Kennedy, Janet R.
12
O'Mahony, Mary
12
Oswald, Andrew J.
12
Gebauer, Heiko
11
Greenaway, David
11
Hamori, Shigeyuki
11
Hendry, David F.
11
Kindström, Daniel
11
Pesaran, M. Hashem
11
Speight, Alan E. H.
11
Ark, Bart van
10
Bekaert, Geert
10
Daniels, Peter W.
10
Evangelista, Rinaldo
10
Jang, Soocheong
10
Laband, David N.
10
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Institution
All
Europäische Kommission / Statistisches Amt
13
USA / Bureau of the Census
12
Malaysia / Jabatan Perangkaan
9
Thailand / Samnakngān sathiti hǣng chāt
7
Institut national de la statistique et des études économiques <Frankreich>
6
Deutschland / Statistisches Bundesamt
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Europäische Kommission
4
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Singapur / Department of Statistics
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
Zentrum für Europäische Wirtschaftsforschung
4
Instituto Nacional de Estadística <Madrid>
3
Instituto Nacional de Estadísticas <Santiago de Chile>
3
Istituto Nazionale di Statistica
3
Japan / Tōkeikyoku
3
Statistik Austria
3
USA / Bureau of Labor Statistics
3
Verband der Vereine Creditreform
3
Federal Reserve Bank of St. Louis
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Institut national de la statistique et des études économiques <Frankreich> / Service interrégional Antilles-Guyane
2
Instituto Brasileiro de Geografia e Estatística
2
Instituto Brasileiro de Geografía e Estatística / Departamento de Comércio e Serviços
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
Macau
2
Norwegen
2
Norwegen / Statistisk sentralbyrå
2
Slowakei / Štatistický Úrad
2
Sri Lanka / Janalēkhana hā Saṅkhyālēkhana Depārtamēntuva
2
UNCTAD
2
Ungarn / Központi Statisztikai Hivatal
2
World Trade Organization
2
Zypern / Tmēma Statistikēs kai Ereunōn
2
American College of Tax Counsel <University, Ala.>
1
Arbeitskreis Konjunktur des IWH
1
Argentinien / Secretaría de Planificación
1
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Published in...
All
The service industries journal
275
The economic journal : the journal of the Royal Economic Society
155
Applied economics
150
Journal of business research : JBR
118
The journal of services marketing
101
Oxford economic papers
80
Journal of international money and finance
75
Scottish journal of political economy : the journal of the Scottish Economic Society
73
Oxford bulletin of economics and statistics
72
Economics letters
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
International journal of production economics
69
Journal of service research : JSR
64
International journal of hospitality management
63
Journal of retailing and consumer services
62
Journal of service management
61
Service business
61
Economica
59
Research policy : policy, management and economic studies of science, technology and innovation
58
The American economic review
58
Applied financial economics
57
European journal of operational research : EJOR
52
Economic modelling
49
Regional studies
49
Technological forecasting & social change : an international journal
47
Services marketing quarterly
45
The review of economics and statistics
45
Structural change and economic dynamics : SC+ED
44
Economics of innovation and new technology
43
International journal of services technology and management
43
The international journal of human resource management
43
Applied economics letters
41
European economic review : EER
41
Journal of banking & finance
41
The Manchester School of Economic and Social Studies
40
Journal of money, credit and banking : JMCB
38
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
37
Journal of macroeconomics
37
Europäische Hochschulschriften / 5
36
International journal of services and operations management
36
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Source
All
ECONIS (ZBW)
13,365
USB Cologne (EcoSocSci)
1
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
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