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~subject:"Service industry"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Bibliografie enthalten"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
~type_genre:"Working Paper"
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Service industry
USA
Großbritannien
46,157
United Kingdom
44,624
Bibliometrics
14,998
Bibliometrie
14,992
Kundenzufriedenheit
10,801
Customer satisfaction
10,793
United States
7,500
Dienstleistungssektor
7,006
Deutschland
6,700
Dienstleistungsqualität
6,404
Service quality
6,394
Konsumentenverhalten
6,389
Consumer behaviour
6,357
Germany
6,290
Beziehungsmarketing
5,139
Relationship marketing
5,136
Theorie
4,700
Theory
4,612
Schätzung
4,299
Estimation
3,969
Frankreich
3,495
France
3,345
EU-Staaten
2,942
EU countries
2,879
Innovation
2,571
Vergleich
2,255
Welt
2,222
World
2,186
Japan
2,175
Comparison
2,121
Customer service
1,899
Kundenservice
1,886
Italien
1,860
Italy
1,770
Wirkungsanalyse
1,646
Industrie
1,636
Unternehmenserfolg
1,619
Firm performance
1,609
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Undetermined
2,691
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2,527
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Article
9,959
Book / Working Paper
3,982
Journal
183
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Article in journal
Bibliografie enthalten
Fallstudie
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10,023
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4,420
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4,420
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3,078
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2,309
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2,309
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1,082
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1,082
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861
Thesis
684
Amtsdruckschrift
542
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542
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499
Bibliography included
349
Konferenzschrift
347
Statistics
242
Conference proceedings
233
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209
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126
Advisory report
96
Gutachten
96
Collection of articles written by one author
80
Conference paper
80
Konferenzbeitrag
80
Sammlung
80
Lehrbuch
64
Mehrbändiges Werk
60
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60
Reprint
59
Bibliografie
57
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49
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46
Übersichtsarbeit
46
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English
12,632
German
853
French
247
Spanish
133
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84
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29
Dutch
27
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24
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22
Portuguese
22
Slovak
13
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10
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10
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Banks, James
41
Smith, James P.
35
Gil-Alaña, Luis A.
29
Blundell, Richard W.
28
Bloom, Nicholas
27
Broadberry, Stephen N.
24
Caporale, Guglielmo Maria
22
Griffith, Rachel
22
Van Reenen, John
22
Gallouj, Fai͏̈z
21
O'Rourke, Kevin Hjortshøj
18
Bekaert, Geert
17
Blanchflower, David G.
17
Bordo, Michael D.
17
Rubalcaba-Bermejo, Luis
17
Sarno, Lucio
17
Kowalkowski, Christian
16
Audretsch, David B.
15
Azoulay, Pierre
15
Buch, Claudia M.
15
Hoekman, Bernard M.
15
Hoesli, Martin
15
Kaiser, Ulrich
15
Karanassou, Marika
15
Nelson, Edward
15
Peel, David
15
Smeeding, Timothy M.
15
Waldfogel, Jane
15
Ark, Bart van
14
Burkhauser, Richard V.
14
Corsten, Hans
14
Kanas, Angelos
14
Machin, Stephen
14
Morikawa, Masayuki
14
O'Mahony, Mary
14
Sadun, Raffaella
14
Taylor, Alan M.
14
Witell, Lars
14
Benati, Luca
13
Eichengreen, Barry
13
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Institution
All
National Bureau of Economic Research
40
Maxwell Graduate School of Citizenship and Public Affairs
16
Europäische Kommission / Statistisches Amt
13
USA / Bureau of the Census
12
Centre for Economic Performance
10
Forschungsinstitut zur Zukunft der Arbeit
8
Zentrum für Europäische Wirtschaftsforschung
8
Malaysia / Jabatan Perangkaan
7
Thailand / Samnakngān sathiti hǣng chāt
7
Institut national de la statistique et des études économiques <Frankreich>
6
National Institute of Economic and Social Research
6
Centre d'Etudes de Populations, de Pauvreté et de Politiques Socio-Economiques <Differdingen>
5
Deutschland / Statistisches Bundesamt
5
European University Institute / Department of Economics
5
Federal Reserve Bank of St. Louis
5
Institut für Weltwirtschaft
5
Internationaler Währungsfonds / Research Department
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
5
Erasmus Research Institute of Management
4
European University Institute / Department of Law
4
Europäische Kommission
4
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Singapur / Department of Statistics
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
University of Glasgow / Department of Economics
4
University of Oxford / Institute of Economics and Statistics
4
Asian Development Bank
3
Centre for Analytical Finance <Århus>
3
Institute for Fiscal Studies
3
Instituto Nacional de Estadística <Madrid>
3
Instituto Nacional de Estadísticas <Santiago de Chile>
3
Istituto Nazionale di Statistica
3
Japan / Tōkeikyoku
3
Queen Mary College / Department of Economics
3
School of Finance and Business Economics <Perth, Western Australia>
3
Statistik Austria
3
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Published in...
All
Working paper / National Bureau of Economic Research, Inc.
300
The service industries journal
274
Discussion paper / Centre for Economic Policy Research
147
Discussion paper series / IZA
115
Journal of business research : JBR
115
The journal of services marketing
101
Applied economics
84
Discussion paper
67
Industrial marketing management : the international journal for industrial and high-tech firms
67
Journal of international money and finance
66
International journal of production economics
64
International journal of hospitality management
63
Journal of service research : JSR
63
Service business
61
Working paper
61
Journal of retailing and consumer services
60
Journal of service management
60
LIS Working Paper Series
53
Economics letters
48
Research policy : policy, management and economic studies of science, technology and innovation
48
The American economic review
47
IZA Discussion Papers
44
Services marketing quarterly
44
CESifo working papers
43
International journal of services technology and management
43
Structural change and economic dynamics : SC+ED
42
NBER working paper series
41
The international journal of human resource management
41
Regional studies
40
ZEW discussion papers
40
Applied financial economics
39
The review of economics and statistics
39
European journal of operational research : EJOR
37
Technological forecasting & social change : an international journal
37
International journal of services and operations management
36
Economics of innovation and new technology
35
The economic journal : the journal of the Royal Economic Society
35
Economic modelling
34
The journal of economic history
34
Policy research working paper : WPS
33
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Source
All
ECONIS (ZBW)
13,863
EconStor
260
USB Cologne (EcoSocSci)
1
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
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