//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service industry"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Bibliografie enthalten"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Service industry
USA
Großbritannien
31,854
United Kingdom
31,689
Bibliometrics
13,067
Bibliometrie
12,991
Customer satisfaction
10,426
Kundenzufriedenheit
10,415
Service quality
6,143
Dienstleistungsqualität
6,140
Consumer behaviour
6,009
Konsumentenverhalten
6,009
Dienstleistungssektor
5,766
United States
5,384
Relationship marketing
4,947
Beziehungsmarketing
4,946
Deutschland
4,191
Germany
4,162
Theory
3,266
Theorie
3,254
Frankreich
2,343
France
2,332
Innovation
2,159
EU countries
1,990
EU-Staaten
1,989
Estimation
1,943
Schätzung
1,943
Customer service
1,797
Kundenservice
1,781
Welt
1,632
World
1,630
Japan
1,517
Job satisfaction
1,356
Arbeitszufriedenheit
1,355
Firm performance
1,353
Unternehmenserfolg
1,351
Comparison
1,328
Vergleich
1,327
Qualitätsmanagement
1,225
Quality management
1,223
more ...
less ...
Online availability
All
Undetermined
2,336
Free
477
Type of publication
All
Article
9,899
Book / Working Paper
664
Journal
182
Type of publication (narrower categories)
All
Article in journal
Bibliografie enthalten
Fallstudie
Statistik
Textbook
Aufsatz in Zeitschrift
9,963
Graue Literatur
4,408
Non-commercial literature
4,408
Working Paper
3,329
Arbeitspapier
3,069
Aufsatz im Buch
2,290
Book section
2,290
Collection of articles of several authors
1,081
Sammelwerk
1,081
Hochschulschrift
861
Thesis
684
Amtsdruckschrift
567
Government document
567
Aufsatzsammlung
497
Bibliography included
349
Konferenzschrift
345
Statistics
242
Conference proceedings
232
Case study
209
No longer published / No longer aquired
126
Advisory report
96
Gutachten
96
Collection of articles written by one author
80
Sammlung
80
Conference paper
75
Konferenzbeitrag
75
Lehrbuch
64
Mehrbändiges Werk
60
Multi-volume publication
60
Reprint
59
Bibliografie
57
Forschungsbericht
49
Systematic review
46
Übersichtsarbeit
46
Dissertation u.a. Prüfungsschriften
38
more ...
less ...
Language
All
English
9,486
German
713
French
204
Spanish
119
Italian
74
Russian
28
Hungarian
22
Dutch
22
Polish
19
Portuguese
17
Swedish
10
Czech
9
Slovak
8
Malay (macrolanguage)
7
Arabic
6
Chinese
6
Korean
5
Thai
5
Afrikaans
4
Bulgarian
4
Finnish
4
Japanese
4
Danish
3
Norwegian
3
Romanian
3
Slovenian
3
Ukrainian
3
Modern Greek (1453-)
2
Serbian
2
Undetermined
2
Azerbaijani
1
Indonesian
1
Lithuanian
1
Albanian
1
Turkish
1
more ...
less ...
Author
All
Gallouj, Fai͏̈z
21
Broadberry, Stephen N.
16
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
16
Kanas, Angelos
14
Witell, Lars
14
Gil-Alaña, Luis A.
13
Peel, David
13
Djellal, Faridah
12
Edvardsson, Bo
12
Gustafsson, Anders
12
McColl-Kennedy, Janet R.
12
O'Mahony, Mary
12
Gebauer, Heiko
11
Hamori, Shigeyuki
11
Kindström, Daniel
11
MacDonald, Ronald
11
Sarno, Lucio
11
Ark, Bart van
10
Bekaert, Geert
10
Daniels, Peter W.
10
Evangelista, Rinaldo
10
Jang, Soocheong
10
Laband, David N.
10
O'Cass, Aron
10
Savona, Maria
10
Walsh, Gianfranco
10
Bosch, Gerhard
9
Cheng, T. C. E.
9
Cuadrado Roura, Juan R.
9
Han, Heesup
9
Rahman, Zillur
9
Stare, Metka
9
Williams, Colin C.
9
Wirtz, Jochen
9
Wyszkowska-Kuna, Joanna
9
Altinay, Levent
8
Blundell, Richard W.
8
Burkhauser, Richard V.
8
Caporale, Guglielmo Maria
8
more ...
less ...
Institution
All
Europäische Kommission / Statistisches Amt
13
USA / Bureau of the Census
12
Malaysia / Jabatan Perangkaan
7
Thailand / Samnakngān sathiti hǣng chāt
7
Institut national de la statistique et des études économiques <Frankreich>
6
Deutschland / Statistisches Bundesamt
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Europäische Kommission
4
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Singapur / Department of Statistics
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
Zentrum für Europäische Wirtschaftsforschung
4
Instituto Nacional de Estadística <Madrid>
3
Instituto Nacional de Estadísticas <Santiago de Chile>
3
Istituto Nazionale di Statistica
3
Japan / Tōkeikyoku
3
Statistik Austria
3
USA / Bureau of Labor Statistics
3
Verband der Vereine Creditreform
3
Federal Reserve Bank of St. Louis
2
Institut national de la statistique et des études économiques <Frankreich> / Service interrégional Antilles-Guyane
2
Instituto Brasileiro de Geografia e Estatística
2
Instituto Brasileiro de Geografía e Estatística / Departamento de Comércio e Serviços
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
Macau
2
Norwegen
2
Norwegen / Statistisk sentralbyrå
2
Slowakei / Štatistický Úrad
2
Sri Lanka / Janalēkhana hā Saṅkhyālēkhana Depārtamēntuva
2
UNCTAD
2
Ungarn / Központi Statisztikai Hivatal
2
World Trade Organization
2
Zypern / Tmēma Statistikēs kai Ereunōn
2
American College of Tax Counsel <University, Ala.>
1
Arbeitskreis Konjunktur des IWH
1
Argentinien / Secretaría de Planificación
1
Aserbaidschan / Statistika Komitäsi
1
more ...
less ...
Published in...
All
The service industries journal
273
Journal of business research : JBR
111
The journal of services marketing
101
Applied economics
84
Industrial marketing management : the international journal for industrial and high-tech firms
66
Journal of international money and finance
66
International journal of production economics
64
International journal of hospitality management
63
Journal of service research : JSR
63
Service business
61
Journal of retailing and consumer services
60
Journal of service management
60
Economics letters
48
Research policy : policy, management and economic studies of science, technology and innovation
48
The American economic review
47
Services marketing quarterly
44
International journal of services technology and management
43
Structural change and economic dynamics : SC+ED
42
The international journal of human resource management
41
Regional studies
40
Applied financial economics
39
The review of economics and statistics
38
Technological forecasting & social change : an international journal
37
International journal of services and operations management
36
Economics of innovation and new technology
35
European journal of operational research : EJOR
35
The economic journal : the journal of the Royal Economic Society
35
Economic modelling
34
The journal of economic history
34
The journal of business & industrial marketing
33
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
32
Managing service quality : MSQ ; an international journal
31
Applied economics letters
30
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
30
Journal of macroeconomics
30
The journal of finance : the journal of the American Finance Association
30
Journal of money, credit and banking : JMCB
29
Technovation : the international journal of technological innovation, entrepreneurship and technology management
29
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
29
Journal of service research
27
more ...
less ...
Source
All
ECONIS (ZBW)
10,744
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
10,745
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->