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~subject:"Service industry"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Bibliografie enthalten"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Service industry
USA
Großbritannien
32,028
United Kingdom
31,858
Bibliometrics
13,370
Bibliometrie
13,299
Customer satisfaction
10,573
Kundenzufriedenheit
10,563
Service quality
6,222
Dienstleistungsqualität
6,220
Consumer behaviour
6,121
Konsumentenverhalten
6,121
Dienstleistungssektor
5,820
United States
5,391
Relationship marketing
5,039
Beziehungsmarketing
5,038
Deutschland
4,206
Germany
4,177
Theory
3,276
Theorie
3,264
Frankreich
2,350
France
2,339
Innovation
2,197
EU countries
2,020
EU-Staaten
2,019
Estimation
1,951
Schätzung
1,951
Customer service
1,821
Kundenservice
1,806
Welt
1,667
World
1,665
Japan
1,522
Firm performance
1,375
Job satisfaction
1,374
Unternehmenserfolg
1,374
Arbeitszufriedenheit
1,373
Comparison
1,339
Vergleich
1,338
Qualitätsmanagement
1,235
Quality management
1,233
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2,370
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499
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Article
9,959
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664
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182
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10,023
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4,420
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4,420
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3,338
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3,078
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2,309
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2,309
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1,082
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1,082
Hochschulschrift
861
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684
Amtsdruckschrift
542
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542
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499
Bibliography included
349
Konferenzschrift
347
Statistics
242
Conference proceedings
233
Case study
209
No longer published / No longer aquired
126
Advisory report
96
Gutachten
96
Collection of articles written by one author
80
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80
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80
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80
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64
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60
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60
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59
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57
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46
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10
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Gallouj, Fai͏̈z
21
Broadberry, Stephen N.
16
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
16
Kanas, Angelos
14
Witell, Lars
14
Gil-Alaña, Luis A.
13
Peel, David
13
Djellal, Faridah
12
Edvardsson, Bo
12
Gustafsson, Anders
12
McColl-Kennedy, Janet R.
12
O'Mahony, Mary
12
Gebauer, Heiko
11
Hamori, Shigeyuki
11
Kindström, Daniel
11
MacDonald, Ronald
11
Sarno, Lucio
11
Ark, Bart van
10
Bekaert, Geert
10
Daniels, Peter W.
10
Evangelista, Rinaldo
10
Jang, Soocheong
10
Laband, David N.
10
O'Cass, Aron
10
Savona, Maria
10
Walsh, Gianfranco
10
Bosch, Gerhard
9
Cheng, T. C. E.
9
Cuadrado Roura, Juan R.
9
Han, Heesup
9
Raddats, Chris
9
Rahman, Zillur
9
Stare, Metka
9
Williams, Colin C.
9
Wirtz, Jochen
9
Wyszkowska-Kuna, Joanna
9
Altinay, Levent
8
Blundell, Richard W.
8
Burkhauser, Richard V.
8
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Europäische Kommission / Statistisches Amt
13
USA / Bureau of the Census
12
Malaysia / Jabatan Perangkaan
7
Thailand / Samnakngān sathiti hǣng chāt
7
Institut national de la statistique et des études économiques <Frankreich>
6
Deutschland / Statistisches Bundesamt
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Europäische Kommission
4
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Singapur / Department of Statistics
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
Zentrum für Europäische Wirtschaftsforschung
4
Instituto Nacional de Estadística <Madrid>
3
Instituto Nacional de Estadísticas <Santiago de Chile>
3
Istituto Nazionale di Statistica
3
Japan / Tōkeikyoku
3
Statistik Austria
3
USA / Bureau of Labor Statistics
3
Verband der Vereine Creditreform
3
Federal Reserve Bank of St. Louis
2
Institut national de la statistique et des études économiques <Frankreich> / Service interrégional Antilles-Guyane
2
Instituto Brasileiro de Geografia e Estatística
2
Instituto Brasileiro de Geografía e Estatística / Departamento de Comércio e Serviços
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
Macau
2
Norwegen
2
Norwegen / Statistisk sentralbyrå
2
Slowakei / Štatistický Úrad
2
Sri Lanka / Janalēkhana hā Saṅkhyālēkhana Depārtamēntuva
2
UNCTAD
2
Ungarn / Központi Statisztikai Hivatal
2
World Trade Organization
2
Zypern / Tmēma Statistikēs kai Ereunōn
2
American College of Tax Counsel <University, Ala.>
1
Arbeitskreis Konjunktur des IWH
1
Argentinien / Secretaría de Planificación
1
Aserbaidschan / Statistika Komitäsi
1
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Published in...
All
The service industries journal
274
Journal of business research : JBR
115
The journal of services marketing
101
Applied economics
84
Industrial marketing management : the international journal for industrial and high-tech firms
67
Journal of international money and finance
66
International journal of production economics
64
International journal of hospitality management
63
Journal of service research : JSR
63
Service business
61
Journal of retailing and consumer services
60
Journal of service management
60
Economics letters
48
Research policy : policy, management and economic studies of science, technology and innovation
48
The American economic review
47
Services marketing quarterly
44
International journal of services technology and management
43
Structural change and economic dynamics : SC+ED
42
The international journal of human resource management
41
Regional studies
40
Applied financial economics
39
The review of economics and statistics
39
European journal of operational research : EJOR
37
Technological forecasting & social change : an international journal
37
International journal of services and operations management
36
Economics of innovation and new technology
35
The economic journal : the journal of the Royal Economic Society
35
Economic modelling
34
The journal of economic history
34
The journal of business & industrial marketing
33
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
32
Applied economics letters
31
Managing service quality : MSQ ; an international journal
31
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
30
Journal of macroeconomics
30
The journal of finance : the journal of the American Finance Association
30
Journal of money, credit and banking : JMCB
29
Journal of service research
29
Technovation : the international journal of technological innovation, entrepreneurship and technology management
29
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
29
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Source
All
ECONIS (ZBW)
10,804
USB Cologne (EcoSocSci)
1
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11
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11
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
12
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
13
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
14
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
15
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
16
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
17
Subclinical : the invisible service worker
Bhatnagar, Kushagra
- In:
Marketing theory
20
(
2020
)
2
,
pp. 151-157
Persistent link: https://www.econbiz.de/10012230737
Saved in:
18
Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus
- In:
Psychology & marketing
33
(
2016
)
6
,
pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
Saved in:
19
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
Saved in:
20
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
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