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~subject:"Service industry"
~type_genre:"Amtliche Publikation"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Textbook"
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Service industry
Großbritannien
30,803
United Kingdom
30,683
Bibliometrics
13,510
Bibliometrie
13,437
Customer satisfaction
10,648
Kundenzufriedenheit
10,639
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Welt
1,602
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1,451
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1,385
Job satisfaction
1,383
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1,383
Arbeitszufriedenheit
1,382
Comparison
1,300
Vergleich
1,297
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1,225
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Gallouj, Fai͏̈z
20
Kowalkowski, Christian
16
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Witell, Lars
14
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12
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11
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10
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10
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9
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9
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9
Stare, Metka
9
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9
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8
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8
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8
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Altinay, Levent
7
Bosch, Gerhard
7
Brady, Michael K.
7
Fu, Na
7
Jaakkola, Elina
7
Kohtamäki, Marko
7
Maroto Sánchez, Andrés
7
Morikawa, Masayuki
7
Philippe, Jean
7
Río Gómez, Clemente del
7
Schröder, Christoph
7
Sok, Phyra
7
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7
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Center for Leading Innovation & Cooperation
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Erasmus Research Institute of Management
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European Foundation for the Improvement of Living and Working Conditions
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Europäischer Wirtschafts- und Sozialausschuss
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Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
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Phòng-thương-mại-và-công-nghiêp-Viêt-nam
1
Springer Fachmedien Wiesbaden
1
UNCTAD
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The service industries journal
268
Journal of business research : JBR
96
The journal of services marketing
85
International journal of production economics
59
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
31
International journal of hospitality management
30
The journal of business & industrial marketing
30
Journal of service research
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Research policy : policy, management and economic studies of science, technology and innovation
27
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of production research
23
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
21
Papeles de economía española
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
Growth and change : a journal of urban and regional policy
20
Información comercial española : ICE : revista de economía
20
International journal of quality & reliability management
20
Managing service quality : MSQ ; an international journal
20
The world economy : the leading journal on international economic relations
20
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
20
European review of service economics and management
19
International journal of quality and service sciences
19
Technovation : the international journal of technological innovation, entrepreneurship and technology management
19
Applied economics letters
18
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ECONIS (ZBW)
5,468
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
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