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~subject:"Service industry"
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Service industry
Service quality
31
Dienstleistungsqualität
30
Emotion
28
Consumer behaviour
26
Konsumentenverhalten
25
Relationship marketing
25
Beziehungsmarketing
24
Australia
20
Australien
18
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungssektor
14
Health care
10
Beschwerdemanagement
9
Complaint management
9
Diversity Management
9
Diversity management
9
Gesundheitsversorgung
9
Betriebliche Wertschöpfung
8
Dienstleistung
8
Marketing not elsewhere classified
8
Value creation
8
China
7
Customer service
7
Customer value
7
Kundenservice
7
Kundenwert
7
Organizational behaviour
7
Services
7
Verhalten in Organisationen
7
Arbeitspsychologie
6
Customer experience
6
Gesundheitswesen
6
Health care system
6
Rebekah Russell-Bennett
6
Satisfaction
6
Arbeitsgruppe
5
Customer integration
5
Entrepreneurship
5
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Undetermined
4
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Article
11
Book / Working Paper
1
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Article in journal
11
Aufsatz in Zeitschrift
11
Collection of articles of several authors
1
Lehrbuch
1
Sammelwerk
1
Textbook
1
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English
12
Author
All
McColl-Kennedy, Janet R.
12
Gustafsson, Anders
4
Brady, Michael K.
2
Cheung, Lilliemay
2
Field, Joy M.
2
Fotheringham, Darima
2
Huang, Ming-Hui
2
Lemon, Katherine N.
2
Ostrom, Amy L.
2
Salunke, Sandeep
2
Sirianni, Nancy J.
2
Subramony, Mahesh
2
Weerawardena, Jay
2
Aksoy, Lerzan
1
Andreassen, Tor Wallin
1
Bennett, Rebekah
1
Bolton, Ruth N.
1
Bradley, Graham L.
1
Colurcio, Maria
1
Conroy, Denise M.
1
Danaher, Peter J.
1
Edvardsson, Bo
1
Ferrier, Elizabeth
1
Jimmieson, Nerina L.
1
Kristensson, Per
1
Lervik-Olsen, Line
1
Nguyen, Doan
1
Parasuraman, A.
1
Patterson, Paul G.
1
Russell-Bennett, Rebekah
1
Sparks, Beverley
1
Tse, David K.
1
Witell, Lars
1
Wuenderlich, Nancy V.
1
Zapf, Dieter
1
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Published in...
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Journal of service management
4
Journal of service research
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Psychology & marketing
1
The journal of services marketing
1
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ECONIS (ZBW)
12
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date (oldest first)
1
Services marketing : a managerial approach
Russell-Bennett, Rebekah
-
2003
Persistent link: https://www.econbiz.de/10013490002
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
4
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
5
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
6
Competing through service innovation : the role of bricolage and entrepreneurship in project-oriented firms
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1085-1097
Persistent link: https://www.econbiz.de/10009756189
Saved in:
7
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
8
Towards a model of dynamic capabilities in innovation-based competitive strategy : insights from project-oriented service firms
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
40
(
2011
)
8
,
pp. 1251-1263
Persistent link: https://www.econbiz.de/10009410665
Saved in:
9
Who wants a relationship anyway? : conditions when consumers expect a relationship with their service provider
Danaher, Peter J.
;
Conroy, Denise M.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 43-62
Persistent link: https://www.econbiz.de/10003750012
Saved in:
10
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
1
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