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Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker; Finsterwalder, Jörg - In: Journal of retailing and consumer services 28 (2016), pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
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Intentionality and transformative services : wellbeing co-creation and spill-over effects
Finsterwalder, Jörg; Kuppelwieser, Volker - In: Journal of retailing and consumer services 52 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012132253
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Developing a film-based service experience blueprinting technique
Pöppel, Jürgen; Finsterwalder, Jörg; Laycock, Rebecca A. - In: Journal of business research : JBR 85 (2018), pp. 459-466
Persistent link: https://www.econbiz.de/10011815618
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An integrative transformative service framework to improve engagement in a social service ecosystem : the case of He Waka Tapu
Hepi, Maria; Foote, Jeff; Finsterwalder, Jörg; … - In: The journal of services marketing 31 (2017) 4/5, pp. 423-437
Persistent link: https://www.econbiz.de/10011742736
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A systematic literature review of service-related research on refugees
Subramanian, Ilayaraja; Finsterwalder, Jörg; Hall, … - In: The journal of services marketing 36 (2022) 7, pp. 908-939
Persistent link: https://www.econbiz.de/10013407619