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~subject:"Service industry"
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Service characteristics' impac...
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Service industry
Beziehungsmarketing
25,156
Relationship marketing
25,128
Service quality
20,638
Dienstleistungsqualität
20,622
Qualitätsmanagement
16,742
Quality management
14,423
Performance measurement
14,380
Performance-Messung
14,227
Customer satisfaction
13,741
Kundenzufriedenheit
13,605
Konsumentenverhalten
12,606
Consumer behaviour
12,591
Dienstleistungssektor
12,301
Theorie
6,630
Theory
6,535
Deutschland
6,319
Unternehmenserfolg
5,995
Firm performance
5,935
Germany
5,821
USA
4,693
United States
4,544
Meta-analysis
3,903
Meta-Analyse
3,630
Innovation
3,280
Lieferantenmanagement
3,223
Supplier relationship management
3,219
Brand management
2,930
Markenführung
2,930
Lieferkette
2,781
Supply chain
2,777
Industrie
2,748
Wirtschaftsprüfung
2,726
Financial audit
2,712
Manufacturing industries
2,638
Krankenhaus
2,578
India
2,565
Indien
2,552
Electronic Commerce
2,490
Hospital
2,479
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Undetermined
2,362
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2,036
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Article
6,755
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4,297
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224
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5,315
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1,883
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1,883
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1,425
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1,425
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1,033
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1,033
Collection of articles of several authors
502
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502
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439
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439
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328
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274
Statistik
256
Statistics
233
Aufsatzsammlung
192
Konferenzschrift
144
Case study
130
Fallstudie
130
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122
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105
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Conference paper
53
Konferenzbeitrag
53
Advisory report
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Gutachten
50
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37
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29
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Handbook
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Handbuch
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English
8,818
German
1,601
French
267
Spanish
156
Italian
110
Russian
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Polish
62
Portuguese
28
Dutch
27
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26
Hungarian
24
Czech
18
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15
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Gallouj, Fai͏̈z
41
Mattoo, Aaditya
39
Corsten, Hans
33
Rubalcaba-Bermejo, Luis
29
Cuadrado Roura, Juan R.
26
Daniels, Peter W.
26
Miles, Ian D.
25
Djellal, Faridah
24
Kaiser, Ulrich
24
Talib, Faisal
23
Edvardsson, Bo
22
Bruhn, Manfred
21
Hoekman, Bernard M.
21
Rahman, Zillur
21
Ghani, Ejaz
19
Gössinger, Ralf
19
Kowalkowski, Christian
19
Morikawa, Masayuki
19
Philippe, Jean
19
Wirtz, Jochen
19
Audretsch, David B.
18
Witell, Lars
18
Shepherd, Ben
17
Bosch, Gerhard
16
Falk, Martin
16
Savona, Maria
16
Evangelista, Rinaldo
15
Gustafsson, Anders
15
Léo, Pierre-Yves
15
Qureshi, M. N.
15
Gornig, Martin
14
Gupta, Poonam
14
Görg, Holger
14
Peters, Bettina
14
Petit, Pascal
14
Büttgen, Marion
13
Foster-McGregor, Neil
13
Gebauer, Heiko
13
Hipp, Christiane
13
Mesch, Michael
13
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National Bureau of Economic Research
35
OECD
30
UNCTAD
26
Europäische Kommission / Statistisches Amt
20
Europäische Kommission
14
World Bank
13
Edward Elgar Publishing
12
USA / Bureau of the Census
12
Springer Fachmedien Wiesbaden
11
Zentrum für Europäische Wirtschaftsforschung
10
Asian Development Bank
9
International Trade Centre
8
Organisation for Economic Co-operation and Development
8
Thailand / Samnakngān sathiti hǣng chāt
8
Österreichisches Institut für Wirtschaftsforschung
8
Allgemeines Treuunternehmen
7
Centre on Transnational Corporations
7
Deutsches Institut für Wirtschaftsforschung
7
IGI Global
7
Malaysia / Jabatan Perangkaan
7
Frankreich / Commissariat Général du Plan
6
Institut national de la statistique et des études économiques <Frankreich>
6
World Trade Organization
6
Deutschland / Statistisches Bundesamt
5
Fraunhofer-Institut für Systemtechnik und Innovationsforschung
5
Friedrich-Ebert-Stiftung
5
Instytut Ekonomiky <Kiew>
5
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Singapur / Department of Statistics
5
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
5
Erasmus Research Institute of Management
4
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
4
HLT-Gesellschaft für Forschung, Planung, Entwicklung <Wiesbaden>
4
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Istituto Nazionale di Statistica
4
Italien / Consiglio nazionale dell'economia e del lavoro
4
Nomos Verlagsgesellschaft
4
Steria Mummert Consulting AG
4
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Published in...
All
The service industries journal
268
Journal of business research : JBR
96
The journal of services marketing
84
International journal of production economics
59
Journal of service management
58
Service business
58
SpringerLink / Bücher
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
35
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
32
Discussion paper
31
International journal of hospitality management
30
The journal of business & industrial marketing
30
Journal of service research
29
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Research policy : policy, management and economic studies of science, technology and innovation
27
Working paper
27
ZEW discussion papers
26
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
International journal of production research
22
Springer eBook Collection
22
Working paper / National Bureau of Economic Research, Inc.
22
Applied economics
21
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Source
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ECONIS (ZBW)
11,238
RePEc
18
ArchiDok
17
EconStor
3
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1
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10
of
11,276
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date (newest first)
date (oldest first)
1
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
The roles of customer orientation and employee orientation contribute to service quality and new service success
Trongpanich, Wannee
;
Kanchana Sukanthasirikul
- In:
Journal of international business and economics : JIBE
14
(
2014
)
2
,
pp. 37-46
Persistent link: https://www.econbiz.de/10010407294
Saved in:
4
Managing customer performance in services
Secchi, Enrico
;
Damali, Uzay
;
McCutcheon, David
;
Tax, …
- In:
The Routledge handbook of service research insights and …
,
(pp. 302-321)
.
2020
Persistent link: https://www.econbiz.de/10012238670
Saved in:
5
How service customers tidy their service quality perceptions
Georgantzas, Nicholas C.
;
Katsamakas, Evangelos
- In:
Human systems management : HSM
35
(
2016
)
2
,
pp. 129-139
Persistent link: https://www.econbiz.de/10011547920
Saved in:
6
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
7
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
8
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
9
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
10
An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron
;
Sok, Phyra
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 186-200
Persistent link: https://www.econbiz.de/10011414944
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