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~subject:"Service industry"
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Service industry
Service quality
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Dienstleistungsqualität
21,004
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19,101
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19,084
Dienstleistungssektor
12,461
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7,452
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7,355
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6,685
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6,496
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4,555
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4,080
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3,946
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3,399
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3,025
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2,810
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2,764
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2,589
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2,583
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2,548
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2,230
Robot
2,166
Industrie
1,998
Innovation
1,975
Krankenhaus
1,959
Hospital
1,943
Schätzung
1,920
Estimation
1,860
Manufacturing industries
1,851
Product quality
1,784
Produktqualität
1,772
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1,659
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1,646
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1,633
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Gallouj, Fai͏̈z
41
Mattoo, Aaditya
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Corsten, Hans
33
Rubalcaba-Bermejo, Luis
29
Cuadrado Roura, Juan R.
26
Daniels, Peter W.
26
Miles, Ian D.
25
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24
Kaiser, Ulrich
24
Talib, Faisal
24
Edvardsson, Bo
22
Rahman, Zillur
22
Bruhn, Manfred
21
Hoekman, Bernard M.
21
Wirtz, Jochen
21
Ghani, Ejaz
19
Gössinger, Ralf
19
Kowalkowski, Christian
19
Morikawa, Masayuki
19
Philippe, Jean
19
Audretsch, David B.
18
Witell, Lars
18
Bosch, Gerhard
17
Shepherd, Ben
17
Falk, Martin
16
Savona, Maria
16
Evangelista, Rinaldo
15
Gustafsson, Anders
15
Léo, Pierre-Yves
15
Qureshi, M. N.
15
Gornig, Martin
14
Gupta, Poonam
14
Görg, Holger
14
Peters, Bettina
14
Petit, Pascal
14
Büttgen, Marion
13
Foster-McGregor, Neil
13
Gebauer, Heiko
13
Hipp, Christiane
13
Mesch, Michael
13
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OECD
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National Bureau of Economic Research
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UNCTAD
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Edward Elgar Publishing
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World Bank
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USA / Bureau of the Census
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Springer Fachmedien Wiesbaden
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Zentrum für Europäische Wirtschaftsforschung
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Asian Development Bank
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Thailand / Samnakngān sathiti hǣng chāt
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International Trade Centre
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Organisation for Economic Co-operation and Development
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Österreichisches Institut für Wirtschaftsforschung
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Allgemeines Treuunternehmen
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IGI Global
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World Trade Organization
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Fraunhofer-Institut für Systemtechnik und Innovationsforschung
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Friedrich-Ebert-Stiftung
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Instytut Ekonomiky <Kiew>
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Macau / Direcção dos Serviços de Estatística e Censos
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Philippinen / National Statistics Office
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Singapur / Department of Statistics
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Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
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Erasmus Research Institute of Management
4
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
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HLT-Gesellschaft für Forschung, Planung, Entwicklung <Wiesbaden>
4
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4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Istituto Nazionale di Statistica
4
Italien / Consiglio nazionale dell'economia e del lavoro
4
Nomos Verlagsgesellschaft
4
Steria Mummert Consulting AG
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The service industries journal
270
Journal of business research : JBR
95
The journal of services marketing
85
International journal of production economics
61
Journal of service management
59
Service business
58
SpringerLink / Bücher
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
International journal of hospitality management
37
NBER working paper series
36
Discussion paper
33
International journal of services and operations management
33
Regional studies
33
Working paper
33
The journal of business & industrial marketing
32
European journal of operational research : EJOR
31
Journal of service research
29
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
26
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
International journal of services and operations management : IJSOM
25
NBER Working Paper
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of production research
23
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Springer eBook Collection
22
Working paper / National Bureau of Economic Research, Inc.
22
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Source
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ECONIS (ZBW)
11,392
Other ZBW resources
25
RePEc
18
ArchiDok
17
EconStor
3
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1
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10
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11,455
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date (oldest first)
1
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
From stopping to shopping : an observational study comparing a humanoid service
robot
with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
Saved in:
4
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
5
Service robots rising : how humanoid robots influence service experiences and elicit compensatory consumer responses
Mende, Martin
;
Scott, Maura L.
;
Doorn, Jenny van
; …
- In:
Journal of marketing research
56
(
2019
)
4
,
pp. 535-556
Persistent link: https://www.econbiz.de/10012177580
Saved in:
6
Investigating an innovative service with hospitality robots
Kuo, Chun-Min
;
Chen, Li-Cheng
;
Tseng, Chin-Yao
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10011732082
Saved in:
7
Engaged to a
robot
? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
8
Replaced by a
robot
: service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
9
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
Saved in:
10
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
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