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~subject:"Service industry"
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Service industry
Service quality
21,663
Dienstleistungsqualität
20,746
Customer satisfaction
15,473
Kundenzufriedenheit
13,818
Consumer behaviour
7,881
Konsumentenverhalten
7,614
Relationship marketing
7,388
Beziehungsmarketing
7,267
Qualitätsmanagement
2,793
Quality management
2,744
Wirtschaftsprüfung
2,488
Financial audit
2,486
Krankenhaus
1,916
Hospital
1,910
USA
1,826
United States
1,799
Theorie
1,734
Theory
1,728
Health care
1,627
Gesundheitsversorgung
1,588
Deutschland
1,512
Customer service
1,503
Germany
1,493
Kundenservice
1,394
Online retailing
1,331
Online-Handel
1,330
Product quality
1,298
customer satisfaction
1,298
Gesundheitswesen
1,281
Produktqualität
1,278
Health care system
1,266
Job satisfaction
1,199
Arbeitszufriedenheit
1,194
service quality
1,192
Satisfaction
1,186
Dienstleistungssektor
1,170
Electronic Commerce
1,132
E-commerce
1,110
Kundenbindung
1,064
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58
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Rahman, Zillur
10
Talib, Faisal
9
Wirtz, Jochen
7
Brady, Michael K.
6
Dahlgaard-Park, Su Mi
6
McColl-Kennedy, Janet R.
6
Qureshi, M. N.
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
Kowalkowski, Christian
5
O'Cass, Aron
5
Rust, Roland T.
5
Anderson, Laurel
4
Barnes, Donald C.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Fisk, Raymond P.
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kindström, Daniel
4
Kumar, Raj
4
Le Nguyen Hau
4
Mende, Martin
4
Ostrom, Amy L.
4
Rayburn, Steven W.
4
Rosenbaum, Mark
4
Sharma, Piyush
4
Sirianni, Nancy J.
4
Sousa, Rui
4
Söderlund, Magnus
4
Tai, Yang-Fei
4
Ukko, Juhani
4
Voorhees, Clay M.
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Yee, Rachel W. Y.
4
Yeung, Andy C. L.
4
Aksoy, Lerzan
3
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British Council
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Center for Leading Innovation & Cooperation
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Deutsches Institut für Normung
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Edward Elgar Publishing
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Erasmus Research Institute of Management
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FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
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Fidschi
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Forschungsgemeinschaft Qualitätssicherung
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Frankreich / Commissariat Général du Plan
1
Freie Universität Berlin
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Great Britain / Ministry of Health
1
International Conference on Services Management <North Cyprus)>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Verlag Dr. Kovač
1
World Bank Group
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Published in...
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The journal of services marketing
46
The service industries journal
37
Journal of business research : JBR
32
Journal of retailing and consumer services
28
Journal of service research : JSR
27
International journal of hospitality management
25
Journal of service management
23
Services marketing quarterly
20
Journal of service research
19
Service business
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of production economics
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
International journal of services and operations management
12
International journal of contemporary hospitality management
11
International journal of quality & reliability management
11
Journal of service theory and practice : JSTP
11
International journal of quality and service sciences
10
European journal of operational research : EJOR
9
Journal of the Academy of Marketing Science
9
International journal of productivity and quality management : IJPQM
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Managing service quality : MSQ ; an international journal
7
Psychology & marketing
7
The TQM journal : the international review of organizational improvement
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
International journal of services technology and management
6
Total quality management & business excellence
6
European journal of marketing : EJM
5
International journal of business excellence
5
International journal of production research
5
International journal of services, economics and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Journal of marketing
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of service theory and practice
5
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ECONIS (ZBW)
1,165
Other ZBW resources
3
RePEc
1
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1
Customer defection due to service elimination and post-elimination customer behavior : an empirical investigation in telecommunications
Somosi, Agnes
;
Stiassny, Alfred
;
Kolos, Krisztina
; …
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
4
,
pp. 915-934
Persistent link: https://www.econbiz.de/10013191810
Saved in:
2
Why customers feel locked into relationships : using qualitative research to uncover the lock-in factors
Harrison, Mary P.
;
Beatty, Sharon E.
;
Reynolds, Kristy E.
; …
- In:
Journal of marketing theory and practice
20
(
2012
)
4
,
pp. 391-406
Persistent link: https://www.econbiz.de/10009688905
Saved in:
3
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
4
Research on customer switching behavior in the service industry
Chuang, Yi-Fei
;
Tai, Yang-Fei
- In:
Management research review
39
(
2016
)
8
,
pp. 925-939
Persistent link: https://www.econbiz.de/10011534320
Saved in:
5
Drivers of customer satisfaction and loyalty in service industries
Erjavec, Hana Šuster
;
Dmitrovič, Tanja
;
Povalej …
- In:
Journal of business economics and management
17
(
2016
)
5
,
pp. 810-823
Persistent link: https://www.econbiz.de/10011625874
Saved in:
6
The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
Huang, Ping-Lung
;
Lee, Bruce C. Y.
;
Chen, Ching-Chin
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1449-1465
Persistent link: https://www.econbiz.de/10012199896
Saved in:
7
Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko
;
Gomišček, Boštjan
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
Saved in:
8
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
9
Do reductions in switching barriers in the US mobile service industry affect contract and no-contract customers differently?
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
International journal of technology marketing : IJTMkt
14
(
2020
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012179157
Saved in:
10
Service quality, customer satisfaction and loyalty in automobile repair services sector
Izogo, Ernest Emeka
;
Ogba, Ike-Elechi
- In:
International journal of quality & reliability management
32
(
2015
)
3
,
pp. 250-269
Persistent link: https://www.econbiz.de/10010531022
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