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Embracing Sustainability Management Through Excellence in Services : Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Pai...
Ciasullo, Maria Vincenza (ed.); Martin, Jacques (ed.);  … - Excellence in Services International Conference <26., … - 2024
sustainability management in today’s unpredictable and fragile business landscapes. Presenting the outcomes of the 26th Excellence in … research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to …
Persistent link: https://www.econbiz.de/10014583364
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Service-Level-Management in der öffentlichen Verwaltung : Diagnose, Planung, Umsetzung ; [mit SLA-Mustervereinbarung]
Bonk, Markus (contributor); Bayer, Harald (contributor) - 2010 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003898614
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The influence of organizational factors on patient safety : examining successful handoffs in health care
Richter, Jason P.; McAlearney, Ann Scheck; Pennell, … - In: Health care management review : HCM review 41 (2016) 1, pp. 32-41
Persistent link: https://www.econbiz.de/10011421760
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Is management quality value relevant?
Agarwal, Vineet; Taffler, Richard J.; Brown, Michael - In: Journal of business finance & accounting : JBFA 38 (2011) 9/10, pp. 1184-1208
Persistent link: https://www.econbiz.de/10009419325
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Applying Kansei Engineering, the Kano model and QFD to services
Hartono, Markus; Tan, Kay Chuan; Peacock, John Brian - In: International journal of services, economics and management 5 (2013) 3, pp. 256-274
Persistent link: https://www.econbiz.de/10010255099
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Hochschulmanagement : betriebswirtschaftliche Aspekte der Hochschulsteuerung
Cordes, Jens (ed.); Roland, Folker (contributor);  … - 2001 - 1. Aufl.
Der Band präsentiert Beiträge zu den Themen Strategisches Management, Hochschulmarketing, Qualitätsmanagement … behandelten Bereichen und zeigen neue Perspektiven für das Hochschulmanagement auf. Inhalt: STRATEGISCHES MANAGEMENT (Harms, Gerd … (Cordes, Jens: Strategisches Marketing an Hochschulen. - Heister, Werner: Zum Management virtueller Hochschulen. - Manschwetus …
Persistent link: https://www.econbiz.de/10001576726
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A Six Sigma approach to measure service quality in key dependencies of a government ministry
Fontalvo-Herrera, Tomás; Delahoz-Dominguez, Enrique; … - In: International journal of technology, policy and … 21 (2021) 4, pp. 317-332
Persistent link: https://www.econbiz.de/10012800979
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Management Practices and the Quality of Primary Care
Angelis, Jannis - 2018
Using the World Management Survey method, we map and analyse management quality in Swedish primary care centres. On … average, private providers have higher management quality than public ones. We also find that centres with a high overall … social deprivation among enrolled patients tend to have higher management quality. Regarding quality of care, we find that …
Persistent link: https://www.econbiz.de/10012920791
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Six Sigma method to assess the quality of the service in a gas utility company
Fontalvo-Herrea, Tomás; Delahoz-Dominguez, Enrique; … - In: International journal of process management and … 12 (2022) 2, pp. 220-232
Persistent link: https://www.econbiz.de/10013256982
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A pragmatic study of employee perception on service quality management practices in the banking sector
Katta, Rama Mohana Rao; Patro, Chandra Sekhar; … - In: International journal of applied behavioral economics : … 9 (2020) 2, pp. 38-56
Persistent link: https://www.econbiz.de/10012296645