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~subject:"Service quality"
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Service quality
Großbritannien
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Qualitätsmanagement
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Kanada
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Canada
2,753
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Bruhn, Manfred
34
Propper, Carol
32
Gravelle, Hugh
21
Shahin, Arash
17
Bloom, Nicholas
15
Siciliani, Luigi
14
Van Reenen, John
14
Gaynor, Martin
13
Prybutok, Victor R.
12
Seiler, Stephan
12
Moscelli, Giuseppe
11
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Santos, Rita
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Gutacker, Nils
9
Burgess, Simon M.
8
Dahlgaard-Park, Su Mi
8
Lemos, Renata
8
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8
Qureshi, M. N.
8
Sadun, Raffaella
8
Sutton, Matt
8
Gibbons, Steve
7
Laudicella, Mauro
7
Di Liberto, Adriana
6
Dwivedi, Yogesh Kumar
6
Machin, Stephen
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Schivardi, Fabiano
6
Stauss, Bernd
6
Sulis, Giovanni
6
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5
Benkenstein, Martin
5
Bhola, Prabha
5
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5
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IGI Global
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Taylor and Francis.
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European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
Institute for Fiscal Studies
2
National Institute of Economic and Social Research
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
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2
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1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
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Aspen Systems Corporation
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Berufliche Fortbildungszentren der Bayerischen Wirtschaft
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Bildungswerk der Bayerischen Wirtschaft
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Brandenburgische Technische Universität Cottbus-Senftenberg
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British Council
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Center for Service Excellence
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Council for National Academic Awards
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Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
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Deutsche Gesellschaft für Qualität
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Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
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Deutsches Institut für Normung
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1
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1
European Society for Opinion and Marketing Research
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
96
International journal of productivity and quality management : IJPQM
71
The TQM journal : the international review of organizational improvement
64
International journal of quality & reliability management
58
Quality management journal : QMJ
47
Total quality management & business excellence
44
International journal of quality and service sciences
32
International journal of services and operations management
31
International journal of production research
25
Journal of health organization and management
25
Health care management review : HCM review
23
Auditing : a journal of practice & theory
22
The service industries journal
22
Beiträge zur Hochschulpolitik
20
CHE research paper
20
International journal of hospitality management
20
Benchmarking : an international journal ; BIJ
18
Journal of retailing and consumer services
17
European research studies
15
Managing service quality : MSQ ; an international journal
15
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of business information systems : IJBIS
14
International journal of contemporary hospitality management
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Journal of business research : JBR
13
International journal of production economics
12
Service business
12
European journal of operational research : EJOR
11
International journal of services and operations management : IJSOM
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
Discussion paper / Centre for Economic Policy Research
10
Discussion paper series / IZA
10
International journal of services and standards
10
Journal of hospitality marketing & management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
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ECONIS (ZBW)
2,982
Other ZBW resources
31
RePEc
1
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1
A framework for fostering the quality of HEIs : data collection, evaluation, indication and validation
Al-Hemyari, Zuhair A.
;
Al-Sarmi, Abdullah M.
- In:
International journal of quality and innovation
3
(
2016
)
1
,
pp. 42-66
Persistent link: https://www.econbiz.de/10012648717
Saved in:
2
Service quality
Ograjenšek, Irena
- In:
Statistical practice in business and industry
,
(pp. 117-136)
.
2008
Persistent link: https://www.econbiz.de/10003675825
Saved in:
3
An assessment of the quality of services of Kenya Power (KP) Ltd in restoring supply after unplanned interruptions using statistical quality control
Odongo, George Yogo
;
Ngacho, Christopher
- In:
International journal of economics, finance and …
3
(
2015
)
3
,
pp. 194-203
Persistent link: https://www.econbiz.de/10011389704
Saved in:
4
Statistical process control application on service quality using SERVQUAL and QFD with a case study in trains' services
Khorshidi, Hadi Akbarzade
;
Nikfalazar, Sanaz
;
Gunawan, Indra
- In:
The TQM journal : the international review of …
28
(
2016
)
2
,
pp. 195-215
Persistent link: https://www.econbiz.de/10011556891
Saved in:
5
The search for modern methods for the statistical quality control of services
Kbiladze, David
;
Metreveli, Shorena
- In:
Mokslo darbai / Ekonomika
96
(
2017
)
2
,
pp. 102-109
Persistent link: https://www.econbiz.de/10012305154
Saved in:
6
Application of statistical process ,control in service and industry : a case study of the restaurant sector
Mirzaei, Nima
;
Niroomand, Sadegh
;
Zare, Rahim
- In:
Journal of modelling in management
11
(
2016
)
3
,
pp. 763-782
Persistent link: https://www.econbiz.de/10011612014
Saved in:
7
A distribution-free phase-II CUSUM procedure for monitoring service quality
Mukherjee, Amitava
;
Marozzi, Marco
- In:
Total quality management & business excellence : an …
28
(
2017
)
11
,
pp. 1227-1263
Persistent link: https://www.econbiz.de/10011779641
Saved in:
8
Qualitätssicherung in Großbritannien
Frederiks, Mark
-
2001
Persistent link: https://www.econbiz.de/10013456885
Saved in:
9
A British and Italian case study on management philosophy
Rasicci, Claudia
;
Vignali, Claudio
- In:
International journal of business and globalisation : IJBG
3
(
2009
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10003836425
Saved in:
10
The practice of complexity : review, change and service improvement in an NHS department
Mowles, Chris
;
Gaag, Anna van der
;
Fox, Jane
- In:
Journal of health organization and management
24
(
2010
)
2
,
pp. 127-144
Persistent link: https://www.econbiz.de/10003995549
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