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~subject:"Service quality"
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Service quality
Customer satisfaction
29
Consumer behaviour
24
Kundenzufriedenheit
24
Konsumentenverhalten
21
Dienstleistungsqualität
16
Beziehungsmarketing
10
Relationship marketing
10
Einzelhandel
9
Retail trade
9
Customer service
7
Kundenservice
7
Service encounters
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customer satisfaction
7
Arbeitszufriedenheit
5
Emotion
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Job satisfaction
5
Decision
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Dienstleistungsberufe
4
Dienstleistungssektor
4
Entscheidung
4
Loyalty programs
4
Marketing management
4
Marketingmanagement
4
Robot
4
Roboter
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Satisfaction
4
Service industry
4
Service workers
4
Advertising
3
Advertising effects
3
Artificial intelligence
3
Kundenbindungsprogramm
3
Künstliche Intelligenz
3
Loyalty program
3
Packaging
3
Psychology of advertising
3
Schweden
3
Service marketing
3
Service robots
3
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Söderlund, Magnus
15
Oikarinen, Eeva-Liisa
3
Berg, Hanna
1
Daunfeldt, Sven-Olov
1
Heikka, Eija-Liisa
1
Liljedal, Karina T.
1
Mattsson, Jan
1
Rosengren, Sara
1
Singh, Reema
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Söerlund, Magnus
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Journal of retailing and consumer services
9
The international review of retail, distribution and consumer research
5
Journal of service management
1
Technological forecasting & social change : an international journal
1
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ECONIS (ZBW)
16
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1
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
2
When service robots look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition
Söderlund, Magnus
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209566
Saved in:
3
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
4
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
5
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
6
"I do not know" : an examination of reactions to virtual agents that fail to answer the user's questions
Söderlund, Magnus
- In:
The international review of retail, distribution and …
34
(
2024
)
2
,
pp. 228-250
Persistent link: https://www.econbiz.de/10014559025
Saved in:
7
Service robots with (perceived) theory of mind : an examination of humans' reactions
Söderlund, Magnus
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013364466
Saved in:
8
Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
9
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
Saved in:
10
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
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