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Service quality
Brasilien
36,781
Marketing
31,440
Brazil
28,550
Relationship marketing
26,286
Beziehungsmarketing
25,612
Messung
22,560
Measurement
22,347
Consumer behaviour
11,867
Konsumentenverhalten
11,689
Theorie
11,032
Theory
10,903
Deutschland
6,025
Customer satisfaction
6,019
Kundenzufriedenheit
5,922
Germany
5,340
USA
5,328
Marketingmanagement
5,284
Marketing management
5,059
United States
5,026
Dienstleistungsqualität
4,535
Elektronikindustrie
3,659
Armut
3,650
Poverty
3,568
Brand management
3,546
Markenführung
3,531
Welt
3,111
Electronics industry
3,078
World
3,054
Innovation
2,770
Social Web
2,737
Social web
2,733
Lieferantenmanagement
2,600
marketing
2,599
Supplier relationship management
2,597
Electronic Commerce
2,536
Markenimage
2,436
India
2,429
Brand image
2,400
Einkommensverteilung
2,390
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Bruhn, Manfred
26
Prentice, Catherine
21
Han, Heesup
18
Mattila, Anna S.
18
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Prybutok, Victor R.
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Sreejesh, S.
10
Woratschek, Herbert
10
Bloom, Nicholas
9
Edvardsson, Bo
9
Hammerschmidt, Maik
9
Patterson, Paul G.
9
Qu, Hailin
9
Usman, Osly
9
Falk, Tomas
8
Izogo, Ernest Emeka
8
Lemos, Renata
8
Marimon, Frederic
8
Park, Jungkun
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Sadun, Raffaella
8
Stauss, Bernd
8
Van Reenen, John
8
Wong, IpKin Anthony
8
Babakus, Emin
7
Bauer, Hans H.
7
Benkenstein, Martin
7
Carlson, Jamie
7
Evanschitzky, Heiner
7
Georgi, Dominik
7
Grégoire, Yany
7
Hyun, Sunghyup Sean
7
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National Bureau of Economic Research
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European Health Care Conference <2, 2011, Hamburg>
2
AOK-Bundesverband
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Escola de Pós-Graduação em Economia <Rio de Janeiro>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Górnośląska Wyższa Szkoła Handlowa Im. Wojciecha Korfantego
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
Hochschulrektorenkonferenz
1
Institutet för Ekonomisk Forskning, Ekonomihögskolan
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Nomos Verlagsgesellschaft
1
Nordic Council of Ministers
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Shaker Verlag
1
Svenska Handelshögskolan <Helsinki>
1
Università degli Studi di Milano / Dipartimento di Economia Politica e Aziendale
1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Potsdam
1
W. Bertelsmann Verlag
1
Wissenschaftliches Institut der AOK
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
187
International journal of hospitality management
137
Journal of business research : JBR
115
The journal of services marketing
99
The service industries journal
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
76
Journal of hospitality marketing & management
57
Services marketing quarterly
55
International journal of contemporary hospitality management
52
Journal of service research : JSR
48
Journal of travel and tourism marketing
46
Service business
44
Journal of service management
39
Tourism management : research, policies, practice
37
The TQM journal : the international review of organizational improvement
36
Cogent business & management
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of service research
32
Total quality management & business excellence
31
International journal of productivity and quality management : IJPQM
29
International journal of services and operations management
29
International journal of quality and service sciences
26
International journal of services and operations management : IJSOM
26
Journal of air transport management
26
Journal of strategic marketing
26
Managing service quality : MSQ ; an international journal
26
The international journal of bank marketing : IJBM
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of services, economics and management
25
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
International journal of quality & reliability management
20
Journal of service theory and practice
20
International journal of electronic customer relationship management : IJECRM
18
International journal of electronic marketing and retailing : IJEMR
18
Journal of hospitality and tourism insights
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Journal of retailing
18
Psychology & marketing
18
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Source
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ECONIS (ZBW)
4,519
Other ZBW resources
45
BASE
8
RePEc
2
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1
Salespersons' service quality and customer loyalty in fashion chain stores : a study in Hong Kong retail stores
Sum, Cheng Yu
;
Hui, Chi-leung
- In:
Journal of fashion marketing and management
13
(
2009
)
1
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003847773
Saved in:
2
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
3
Store format choice and relationship quality in apparel retail : a study of young and early-middle aged shoppers in New Delhi region
Triparthi, Gaurav
;
Dave, Kartik
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 479-487
Persistent link: https://www.econbiz.de/10009768988
Saved in:
4
Impact of service quality on apparel Retail Customer Satisfaction-a study of select Metropolitan City Hyderabad
Nallamalli, Udaya Bhaskar
;
Shekhar, B.Raja
- In:
Journal of management research
3
(
2011
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10009726025
Saved in:
5
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
6
A cross validation of consumer-based brand equity models : driving customer equity in retail brands
Çifci, Sertaç
;
Ekinci, Yuksel
;
Whyatt, Georgina
; …
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3740-3747
Persistent link: https://www.econbiz.de/10011515251
Saved in:
7
Building store satisfaction centred on customer retention in clothing retailing : store design and ease of shopping
Turhan, Gülden
-
2014
Persistent link: https://www.econbiz.de/10011293783
Saved in:
8
Examining the drivers of deviant service adaption in fashion retailing : the role of tenure
Mortimer, Gary
;
Wang, Shasha
- In:
Journal of fashion marketing and management
26
(
2022
)
2
,
pp. 221-246
Persistent link: https://www.econbiz.de/10013162349
Saved in:
9
Change in technology-enabled omnichannel customer experiences in-store
Alexander, Bethan
;
Kent, Anthony
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169724
Saved in:
10
An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
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