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~subject:"Service quality"
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Service quality
Organizational change
29,370
Organisatorischer Wandel
26,961
Qualitätsmanagement
16,942
Quality management
15,257
Prozessmanagement
12,661
Arbeitsbedingungen
11,573
Business process management
10,941
Working conditions
9,752
Deutschland
7,066
Germany
6,289
Theorie
5,824
Theory
5,764
Arbeitswelt
4,574
Strategisches Management
3,866
Strategic management
3,532
USA
3,428
Innovation
3,371
World of work
3,344
United States
3,163
Innovationsmanagement
2,858
Dienstleistungsqualität
2,771
Innovation management
2,520
Unternehmen
2,400
Corporate culture
2,383
Management
2,358
Unternehmenskultur
2,348
Unternehmenserfolg
2,337
Welt
2,282
World
2,266
Firm performance
2,255
Digitalisierung
2,192
Supply chain
2,141
Lieferkette
2,139
Organisationswandel
2,093
Führungsstil
1,955
Leadership style
1,941
Digitization
1,932
Industrie
1,901
Personalmanagement
1,846
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441
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Graue Literatur
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Sammelwerk
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Conference paper
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Konferenzbeitrag
39
Case study
35
Fallstudie
35
Bibliografie enthalten
33
Bibliography included
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Konferenzschrift
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research-article
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2,404
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Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Medeiros, Denise Dumke de
7
Chakraborty, Subhajit
6
Dwivedi, Yogesh Kumar
6
Melo, Fagner José Coutinho de melo
6
Rust, Roland T.
6
Stauss, Bernd
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
He, Zhen
5
Johnson, Dana M.
5
Kaynak, Hale
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Zhang, Min
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
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Hochschulrektorenkonferenz
17
IGI Global
8
Springer Fachmedien Wiesbaden
5
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Foundation for the Improvement of Living and Working Conditions
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
71
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
58
Quality management journal : QMJ
50
Total quality management & business excellence
45
International journal of quality and service sciences
34
International journal of services and operations management
32
International journal of production research
27
Health care management review : HCM review
24
International journal of hospitality management
22
Auditing : a journal of practice & theory
21
Journal of health organization and management
21
Beiträge zur Hochschulpolitik
20
Journal of retailing and consumer services
19
The service industries journal
19
Benchmarking : an international journal ; BIJ
18
International journal of contemporary hospitality management
16
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
15
International journal of business information systems : IJBIS
15
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Service business
14
European research studies
13
International journal of production economics
13
International journal of services and operations management : IJSOM
12
The accounting review : a publication of the American Accounting Association
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Journal of business research : JBR
11
Manufacturing & service operations management : M & SOM
11
Business process management journal
10
International journal of services and standards
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
The journal of services marketing
10
Benchmarking : an international journal
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
International journal of services technology and management
9
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ECONIS (ZBW)
2,761
Other ZBW resources
19
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1
A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef
;
Liu, Fei
- In:
Business process management journal
20
(
2014
)
6
,
pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
Saved in:
2
Implementing operations strategy through Lean processes within health care : the example of NHS in the UK
Matthias, Olga
;
Brown, Steve
- In:
International journal of operations & production …
36
(
2016
)
11
,
pp. 1435-1457
Persistent link: https://www.econbiz.de/10011628740
Saved in:
3
Process redesign for time-based emergency admission targets : staff perceptions of the impact on quality of care
Leggat, Sandra G.
;
Gough, Richard
;
Bartram, Timothy
; …
- In:
Journal of health organization and management
30
(
2016
)
6
,
pp. 939-949
Persistent link: https://www.econbiz.de/10011610024
Saved in:
4
HR service dimensions of quality of work life factors : IT enabled services perspectives in India
Singh, Tripti
;
Nandan, Shefali
;
Chawla, Ginni
- In:
International journal of Indian culture and business …
10
(
2015
)
4
,
pp. 460-475
Persistent link: https://www.econbiz.de/10011515479
Saved in:
5
Quality of work life in AIDS service organizations
Krishnan, Jayasree
- In:
International journal of economic research
9
(
2012
)
2
,
pp. 455-461
Persistent link: https://www.econbiz.de/10009685210
Saved in:
6
The ills of multi-person workplaces - reflecting negatively on quality and employee well-being : a cellular fix
Schonberger, Richard J.
- In:
Quality management journal : QMJ
27
(
2020
)
4
,
pp. 229-240
Persistent link: https://www.econbiz.de/10012309654
Saved in:
7
The role of total quality management (5S) on service quality, job satisfaction and work place safety in banking industry : Tehran Tejarat Bank agencies
Mousavifard, Fatemehsadat
;
Rahmanian, Mohammad
;
Ayoubi, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 413-425
Persistent link: https://www.econbiz.de/10011861182
Saved in:
8
Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety
McFadden, Kathleen L.
;
Stock, Gregory N.
;
Gowen, …
- In:
Health care management review : HCM review
40
(
2015
)
1
,
pp. 24-34
Persistent link: https://www.econbiz.de/10010484101
Saved in:
9
Qualitätsmanagement im bankbetrieblichen Kreditgeschäft : Wettbewerbsvorteile durch Prozessorientierung und Differenzierung im Marktauftritt
Plate, Lars
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002509298
Saved in:
10
Qualitätsbasierte Serviceentwicklung : eine empirische Untersuchung
Contzen, Markus
-
2002
-
1. Aufl
Persistent link: https://www.econbiz.de/10002045026
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