//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
An analysis of search engine s...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
83,815
Konsumentenverhalten
81,365
Online-Marketing
13,268
Internet marketing
13,152
Relationship marketing
9,830
Beziehungsmarketing
9,802
Theorie
9,536
Theory
9,369
Social Web
8,508
Social web
8,500
Brand management
8,252
Markenführung
8,214
Brand image
6,977
Markenimage
6,942
Online-Handel
6,408
Online retailing
6,395
Customer satisfaction
5,833
Kundenzufriedenheit
5,673
USA
5,143
Electronic Commerce
4,998
United States
4,898
E-commerce
4,765
Werbewirkung
4,679
Advertising effects
4,631
Brand
4,455
Dienstleistungsqualität
4,447
Markenartikel
4,444
Deutschland
4,437
Einzelhandel
4,285
Retail trade
4,243
Germany
4,116
Advertising
4,026
Werbung
3,952
Verbraucherverhalten
3,590
Marketingmanagement
3,559
Marketing management
3,539
Experiment
3,532
Viral marketing
3,505
Virales Marketing
3,504
more ...
less ...
Online availability
All
Undetermined
2,453
Free
729
Type of publication
All
Article
3,974
Book / Working Paper
517
Type of publication (narrower categories)
All
Article in journal
3,819
Aufsatz in Zeitschrift
3,819
Aufsatz im Buch
97
Book section
97
Graue Literatur
69
Non-commercial literature
69
Hochschulschrift
65
Arbeitspapier
51
Working Paper
51
Thesis
47
research-article
39
Conference paper
30
Konferenzbeitrag
30
Collection of articles of several authors
16
Sammelwerk
16
Bibliografie enthalten
9
Bibliography included
9
conceptual-paper
6
Aufsatzsammlung
5
Collection of articles written by one author
5
Sammlung
5
Case study
4
Fallstudie
4
Konferenzschrift
4
Amtsdruckschrift
1
Conference proceedings
1
Glossar enthalten
1
Glossary included
1
Government document
1
Handbook
1
Handbuch
1
Mikroform
1
Reprint
1
case-report
1
technical-paper
1
more ...
less ...
Language
All
English
4,413
German
77
Finnish
1
French
1
Swedish
1
Author
All
Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kim, Woo Gon
9
Qu, Hailin
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Lu, Lu
8
Wirtz, Jochen
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Cobanoglu, Cihan
7
Gaynor, Martin
7
Grewal, Dhruv
7
more ...
less ...
Institution
All
National Bureau of Economic Research
3
Springer Fachmedien Wiesbaden
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
232
International journal of hospitality management
214
Journal of business research : JBR
120
The journal of services marketing
107
Journal of hospitality marketing & management
81
International journal of contemporary hospitality management
78
Journal of travel and tourism marketing
66
Services marketing quarterly
66
The service industries journal
63
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
38
Journal of service management
33
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
Journal of service research
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services and operations management
27
International journal of services, economics and management
27
Journal of air transport management
27
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
26
Journal of Services Marketing
24
Journal of hospitality and tourism insights
24
Journal of retailing
24
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
International journal of services and operations management : IJSOM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Marketing intelligence & planning
20
more ...
less ...
Source
All
ECONIS (ZBW)
4,444
Other ZBW resources
47
Showing
1
-
10
of
4,491
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Ad auction design and user experience
Abrams, Zoë
;
Schwarz, Michael
- In:
Internet and network economics : third international …
,
(pp. 529-534)
.
2007
Persistent link: https://www.econbiz.de/10003649704
Saved in:
2
A study of impact of search engine optimisation to internet marketing strategy
Hidayanto, Achmad Nizar
;
Moch. Sidhki Adha
;
Meganigrum …
- In:
International journal of services, economics and management
4
(
2012
)
3
,
pp. 298-316
Persistent link: https://www.econbiz.de/10009734549
Saved in:
3
What influences online shopping in Nigeria : trust or website quality?
Esho, Ebes
;
Verhoef, Grietjie
- In:
African journal of business and economic research : AJBER
16
(
2021
)
3
,
pp. 155-175
Persistent link: https://www.econbiz.de/10013282425
Saved in:
4
Website adoption for agritourism companies : key features and perceptions of customers
Angioni, Margherita
;
Musso, Fabio
- In:
International journal of applied behavioral economics : …
7
(
2018
)
4
,
pp. 54-69
Persistent link: https://www.econbiz.de/10011941372
Saved in:
5
Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations
Jeong, EunHa
;
Jang, Soocheong
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 356-366
Persistent link: https://www.econbiz.de/10008908379
Saved in:
6
Determinants of an organization's website ease of use : the moderating role of product tangibility
Aljukhadar, Muhammad
;
Senecal, Sylvain
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
4
,
pp. 337-359
Persistent link: https://www.econbiz.de/10011398649
Saved in:
7
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
8
Online information quality and consumer satisfaction : the moderating roles of contextual factors - a meta-analysisO
Ghasemaghaei, Maryam
;
Hassanein, Khaled
- In:
Information & management : the internat. journal of …
52
(
2015
)
8
,
pp. 965-981
Persistent link: https://www.econbiz.de/10011416915
Saved in:
9
Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao
;
Su, Yong
;
Oh, Lih-Bin
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
Saved in:
10
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->