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~subject:"Service quality"
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Service quality
Consumer behaviour
83,506
Konsumentenverhalten
81,056
Theorie
9,469
Theory
9,279
Relationship marketing
9,107
Beziehungsmarketing
9,078
Brand management
7,591
Markenführung
7,551
Brand image
6,746
Markenimage
6,707
Customer satisfaction
5,763
Deutschland
5,716
Online-Handel
5,643
Online retailing
5,631
Kundenzufriedenheit
5,606
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5,077
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5,035
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4,938
Germany
4,925
Social Web
4,859
Social web
4,856
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4,706
Online-Marketing
4,562
Internet marketing
4,550
Dienstleistungsqualität
4,409
Brand
4,337
Markenartikel
4,328
Einzelhandel
4,175
Retail trade
4,133
Werbewirkung
3,656
Electronic Commerce
3,653
Advertising effects
3,617
Verbraucherverhalten
3,589
Experiment
3,566
E-commerce
3,538
Emotion
3,262
Advertising
3,044
Werbung
2,967
Privater Konsum
2,966
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723
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3,934
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3,784
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13
Sammelwerk
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9
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conceptual-paper
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Jebarajakirthy, Charles
7
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National Bureau of Economic Research
4
Verlag Dr. Kovač
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Foundation for the Improvement of Living and Working Conditions
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
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Published in...
All
Journal of retailing and consumer services
231
International journal of hospitality management
211
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
The service industries journal
65
Journal of travel and tourism marketing
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
33
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
30
Journal of air transport management
29
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of Services Marketing
24
Journal of hospitality and tourism insights
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
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Source
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ECONIS (ZBW)
4,406
Other ZBW resources
47
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1
Internet banking : an empirical study of adoption rates among Midwest community banks
Hosein, Nasim Z.
- In:
Journal of business & economics research
7
(
2009
)
11
,
pp. 51-72
Persistent link: https://www.econbiz.de/10003912695
Saved in:
2
Narratives and metaphors in service development
Helkkula, Anu
;
Pihlström, Minna
- In:
Qualitative market research : an international journal
13
(
2010
)
4
,
pp. 354-371
Persistent link: https://www.econbiz.de/10008688962
Saved in:
3
Cause for pause in retail service : a respond, reimagine, recover framework
Palakshappa, Nitha
;
Dodds, Sarah
;
Bulmer, Sandy
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 584-596
Persistent link: https://www.econbiz.de/10013407565
Saved in:
4
Performance excellence : path to integrated management and sustainable success
Kanji, Gopal K.
- In:
Corporate sustainability as a challenge for …
,
(pp. 21-36)
.
2008
Persistent link: https://www.econbiz.de/10003731802
Saved in:
5
Representations of excellence in New Zealand micro-enterprise
Jurado, Tanya
;
Massey, Claire
;
Walker, Robyn
- In:
International journal of business innovation and research
1
(
2006/07
)
3
,
pp. 267-280
Persistent link: https://www.econbiz.de/10003787561
Saved in:
6
Detailergebnisse einer
Befragung
hessischer Krankenhausärzte im Jahre 2004
Klinke, Sebastian
-
2007
Persistent link: https://www.econbiz.de/10003486924
Saved in:
7
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
8
Zusammenfassung der Ergebnisse und Dokumentation der Daten einer
Befragung
hessischer Krankenhausärzte im Jahre 2004
Klinke, Sebastian
;
Kühn, Hagen
-
2006
Persistent link: https://www.econbiz.de/10003423431
Saved in:
9
Social desirability bias and exit survey responses: the case of a first nations campground in Central Ontario, Canada
Smith, Wayne W.
- In:
Tourism management : research, policies, practice
28
(
2007
)
3
,
pp. 917-919
Persistent link: https://www.econbiz.de/10003450098
Saved in:
10
A critical analysis of auditor's perception of the impact of Section 404 of the Sarbanes Oxley Act on audit quality : an Egyptian perspective
Hegazy, Mohamed Abdel Aziz
;
Kamer, Noha Abou
- In:
Afro-Asian Journal of Finance and Accounting : AAJFA
2
(
2010
)
2
,
pp. 154-182
Persistent link: https://www.econbiz.de/10008906143
Saved in:
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