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The nature and implications of consumers’ experiential framings of failure in high-risk service contexts
Zayer, Linda Tuncay; Otnes, Cele; Fischer, Eileen M. - In: Journal of service research : JSR 18 (2015) 3, pp. 303-317
Persistent link: https://www.econbiz.de/10011336507
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Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin; Aghazadeh, Hashem - In: Journal of business research : JBR 69 (2016) 10, pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
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Customer's perceived value of waiting time for service events
Lin, Yu-Tse; Xia, Kang-Ning; Bei, Lien-ti - In: Journal of consumer behaviour : an international … 14 (2015) 1, pp. 28-40
Persistent link: https://www.econbiz.de/10011294152
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Consumers' perceived post purchase risk in luxury services
Chang, Yonghwan; Ko, Yong Jae - In: International journal of hospitality management 61 (2017), pp. 94-106
Persistent link: https://www.econbiz.de/10011646133
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The bright side of lower quality : evidence from restaurant exploration
Carrera, Clara; Martínez-de-Albéniz, Victor; Sosa, Manuel - 2024 - Revised version of 2023/44/TOM
Persistent link: https://www.econbiz.de/10014548422
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The bright side of lower quality : evidence from restaurant exploration
Carrera, Clara; Martínez-de-Albéniz, Victor; Sosa, Manuel - 2023 - Revised version of 2020/29/TOM
Persistent link: https://www.econbiz.de/10014364609
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Der Beitrag der Prospect Theory zur Beschreibung und Erklärung von Servicequalitätsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
Gusenbauer, Birgit - 2012
Das Thema Kundenzufriedenheit nimmt bei Unternehmen eine immer wichtigere Rolle ein. Die Autorin konzentriert sich auf die Versicherungsbranche und misst den Einfluss der Dienstleistungsqualität auf die Kundenzufriedenheit. Zur Messung von Servicequalität wird SERVQUAL, ein von der...
Persistent link: https://www.econbiz.de/10011932700
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Effects of price and user-generated content on consumers' prepurchase evaluations of variably priced services
Noone, Breffni M.; McGuire, Kelly A. - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 4, pp. 562-581
Persistent link: https://www.econbiz.de/10010429829
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Determining the relationships between price and online reputation in lodgings
Rodríguez-Díaz, Manuel; Rodríguez-Voltes, Crina Isabel; … - In: Administrative Sciences : open access journal 9 (2019) 3/53, pp. 1-27
Currently, lodgings' competitiveness depends on pricing, based on the online reputation measured by quantitative scales of variables. The purpose of this article is to analyze the different prices set by lodgings by season in relation to the variables that measure their online reputation. This...
Persistent link: https://www.econbiz.de/10012146141