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Service quality
Consumer behaviour
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Konsumentenverhalten
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Spanien
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Spain
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Theorie
10,786
Theory
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4,667
Retail trade
4,594
Online-Marketing
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Internet marketing
4,520
Dienstleistungsqualität
4,411
Werbewirkung
3,735
Advertising effects
3,688
Electronic Commerce
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3,579
E-commerce
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Han, Heesup
31
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14
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13
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11
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10
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10
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Qu, Hailin
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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IGI Global
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Open Evidence <Körperschaft>
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Springer Fachmedien Wiesbaden
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Journal of retailing and consumer services
237
International journal of hospitality management
195
Journal of business research : JBR
122
The journal of services marketing
107
The service industries journal
79
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
66
Services marketing quarterly
64
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Service business
39
Journal of service management
36
Tourism management : research, policies, practice
35
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
Journal of air transport management
30
The international journal of bank marketing : IJBM
29
Psychology & marketing
28
International journal of services and operations management
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
Journal of Services Marketing
24
Journal of retailing
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Managing service quality : MSQ ; an international journal
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Marketing intelligence & planning
19
International journal of business information systems : IJBIS
18
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ECONIS (ZBW)
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1
Building
brand
relationship quality among hotel loyalty program members
Lo, Ada S.
;
Im, Holly Hyunjung
;
Chen, Yong
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 458-488
Persistent link: https://www.econbiz.de/10011611273
Saved in:
2
Der Einfluss der Dienstleistungsqualität auf die Einkaufsstättentreue
Bauer, Hans H.
;
Exler, Stefanie
;
Reichardt, Tina
; …
-
2006
Persistent link: https://www.econbiz.de/10003355045
Saved in:
3
Purchasing behaviour in an online supermarket : the applicability of E-S-QUAL
Marimon, Frederic
;
Vidgen, Richard
;
Barnes, Stuart
; …
- In:
International journal of market research : JMRS ; the …
52
(
2010
)
1
,
pp. 111-129
Persistent link: https://www.econbiz.de/10003944393
Saved in:
4
Price sensitivity versus perceived quality : moderating effects of retailer positioning on private label consumption
González-Benito, Óscar
;
Martos-Partal, Mercedes
- In:
Journal of business economics and management
15
(
2014
)
5
,
pp. 935-950
Persistent link: https://www.econbiz.de/10010484373
Saved in:
5
A multilevel investigation of the role of retail stores in cross-border shopping
Wong, IpKin Anthony
;
Lam, Iok Keng Veronica
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 837-853
Persistent link: https://www.econbiz.de/10011517477
Saved in:
6
Drivers of customer-
brand
relationship quality : a case of mainland chinese hotel loyalty program members
Lo, Ada Sau-Yee
;
Im, Holly Hyunjung
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 763-782
Persistent link: https://www.econbiz.de/10010469262
Saved in:
7
Moderation effect of perceived benefits of loyalty programs on the link between store attributes and customer loyalty
Alreddy, Santosh Kumar
;
Siriguppi, Dwarakanath
;
Menon, …
- In:
Theoretical economics letters
9
(
2019
)
6
,
pp. 2110-2125
Persistent link: https://www.econbiz.de/10012241380
Saved in:
8
Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
Saved in:
9
Modeling customer satisfaction's impact on loyalty : insights for customer-centric resource allocation
Li, Yinxing
;
Xing, Aijing
;
Terui, Nobuhiko
- In:
Service science
15
(
2023
)
2
,
pp. 107-128
Persistent link: https://www.econbiz.de/10014293788
Saved in:
10
The effect of service coupons on the consumer trade-offs between price and perceived quality
Kim, Namin
;
Lee, Moonkyu
;
Kim, Hae Ryong
- In:
Journal of promotion management : JPM
14
(
2008
)
1/2
,
pp. 59-76
Persistent link: https://www.econbiz.de/10003810653
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