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Service innovation : building a sustainable competitive advantage in higher education

Boon Liat Cheng; Cham Tat Huei; Dent, Michael M.; … - In: International journal of services, economics and management 10 (2019) 4, pp. 289-309

Persistent link: https://www.econbiz.de/10012178948

Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution

Park, Soona; Lehto, Xinran Y. - In: International journal of hospitality management 104 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013255930

Introducing a sensemaking perspective to the service experience

Kemppainen, Tiina; Uusitalo, Outi - In: Journal of service theory and practice 32 (2022) 2, pp. 283-301

Persistent link: https://www.econbiz.de/10013190894

Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry

Tai, Yang-Fei; Wang, Yi-Chieh; Luo, Ching-Ching - In: Service business 15 (2021) 4, pp. 667-694

Persistent link: https://www.econbiz.de/10012794106

Transformative service research and service design : synergistic effects in healthcare

Anderson, Sidney; Alkire, Linda; Rayburn, Steven W. - In: The service industries journal 38 (2018) 1/2, pp. 99-113

Persistent link: https://www.econbiz.de/10011848039

China's Golden Key Service philosophy

Bin, Zhang; Wei, Wang - 2018

Persistent link: https://www.econbiz.de/10011874510

Service design for a holistic customer experience : a process framework

Bellos, Ioannis - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1718-1736

Persistent link: https://www.econbiz.de/10012506026

Service Design and Citizen Satisfaction with E-Government Services : A Multidimensional Perspective

Chan, Frank K. Y.; Thong, James Y.L; Brown, Sue A.; … - 2021

This research examines the relationship between service design and citizen satisfaction with e-government services. Based on a multidimensional conceptualization of service, we define three key service perceptions, each comprising different design characteristics, that jointly influence...

Persistent link: https://www.econbiz.de/10014091345

Service innovation and customer performance of telecommunication service provider : a study on mediation effect of corporate reputation

Ganesan, Palanisamy; Sridhar, Manohar - In: Corporate reputation review : an international journal 19 (2016) 1, pp. 77-101

Persistent link: https://www.econbiz.de/10011552501

Effects of service innovation in cultural parks on customer satisfaction

Lin, Shang-Ping; Wang, Chuan-Chung; Huang, Pi-Yun - In: Acta oeconomica : periodical of the Hungarian Academy … 64 (2014), pp. 151-164

Persistent link: https://www.econbiz.de/10010474461

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