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How often versus how long : the interplay of contact frequency and relationship duration in customer-reported service relationship strength

Dagger, Tracey S.; Danaher, Peter J.; Gibbs, Brian J. - In: Journal of service research : JSR 11 (2008/09) 4, pp. 371-388

Persistent link: https://www.econbiz.de/10003853582

Comparing the effect of store remodeling on new and existing customers

Dagger, Tracey S.; Danaher, Peter J. - In: Journal of marketing 78 (2014) 3, pp. 62-80

Persistent link: https://www.econbiz.de/10010360426

Selective halo effects arising from improving the interpersonal skills of frontline employees

Dagger, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C.; … - In: Journal of service research : JSR 16 (2013) 4, pp. 488-502

Persistent link: https://www.econbiz.de/10010203520

Dynamic customer value cocreation in healthcare

Danaher, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C. - In: Journal of service research 27 (2024) 2, pp. 177-193

Persistent link: https://www.econbiz.de/10014580413

Customer Satisfaction during the Service Delivery Process

Danaher, Peter J.; Mattsson, Jan - In: European Journal of Marketing 28 (1994) 5, pp. 5-16

Prior studies of how service quality evolves during the service delivery process have used aggregate case data in retrospect or have not obtained objective measures of the actual dimensions of the service encounter on an individual basis. Reports on a study of an actual hotel service delivery...

Persistent link: https://www.econbiz.de/10014723086