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~subject:"Service quality"
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Service quality
SME
51,708
KMU
51,193
Qualitätsmanagement
16,859
Quality management
15,179
Klein- und Mittelbetrieb
9,845
Deutschland
9,026
Germany
7,620
Unternehmenserfolg
5,829
Firm performance
5,729
Innovation
5,070
Entrepreneurship
4,489
Entrepreneurship approach
4,193
Theorie
3,946
Theory
3,909
Unternehmensfinanzierung
3,820
Unternehmensgründung
3,789
Corporate finance
3,772
Business start-up
3,496
USA
3,386
SMEs
3,302
Innovationsmanagement
3,260
United States
3,185
Innovation management
3,056
Dienstleistungsqualität
2,659
Strategisches Management
2,571
Industrie
2,483
Globalisierung
2,474
Globalization
2,436
Manufacturing industries
2,363
Indien
2,321
India
2,270
Strategic management
2,220
EU-Staaten
2,149
EU countries
2,138
Unternehmensnetzwerk
1,830
Business network
1,826
Großbritannien
1,767
Lieferkette
1,678
Supply chain
1,678
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Undetermined
1,067
Free
428
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Article
2,017
Book / Working Paper
642
Journal
7
Type of publication (narrower categories)
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Article in journal
1,834
Aufsatz in Zeitschrift
1,834
Aufsatz im Buch
161
Book section
161
Hochschulschrift
144
Thesis
124
Graue Literatur
113
Non-commercial literature
113
Arbeitspapier
57
Working Paper
57
Collection of articles of several authors
46
Sammelwerk
46
Conference paper
36
Konferenzbeitrag
36
Bibliografie enthalten
34
Bibliography included
34
Case study
29
Fallstudie
29
Konferenzschrift
26
Aufsatzsammlung
22
Amtsdruckschrift
18
Government document
18
Conference proceedings
16
Lehrbuch
10
research-article
10
Textbook
9
Handbook
8
Handbuch
8
Guidebook
5
Ratgeber
5
Collection of articles written by one author
3
Nachschlagewerk
3
Reference book
3
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3
conceptual-paper
3
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2
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English
2,308
German
364
Czech
1
French
1
Polish
1
Spanish
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Author
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Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Gandhi, Surjit Kumar
7
Gupta, Ajay
7
Sachdeva, Anish
7
Benkenstein, Martin
6
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Stauss, Bernd
6
Basu, Rana
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Johnson, Dana M.
5
Kaynak, Hale
5
Knechel, W. Robert
5
Melo, Fagner José Coutinho de melo
5
Singh, Rajesh K.
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
72
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
58
Quality management journal : QMJ
47
Total quality management & business excellence
44
International journal of quality and service sciences
32
International journal of services and operations management
30
International journal of production research
24
Auditing : a journal of practice & theory
22
International journal of hospitality management
21
Beiträge zur Hochschulpolitik
20
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Managing service quality : MSQ ; an international journal
16
The service industries journal
16
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of business information systems : IJBIS
14
International journal of contemporary hospitality management
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
European research studies
13
International journal of production economics
12
International journal of services and operations management : IJSOM
12
Journal of business research : JBR
12
Service business
12
The accounting review : a publication of the American Accounting Association
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
International journal of services and standards
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
SpringerLink / Bücher
10
Benchmarking : an international journal
9
Business process management journal
9
Gabler Edition Wissenschaft
9
Journal of hospitality marketing & management
9
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Source
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ECONIS (ZBW)
2,650
Other ZBW resources
16
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1
Impact of quality and environmental investment on business competitiveness and profitability in small service business : the case of travel agencies
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Amat Salas, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 840-853
Persistent link: https://www.econbiz.de/10011388424
Saved in:
2
Der Qualitätsfaktor als strategisches Element des Lean Managements : [eine empirische Untersuchung am Beispiel eines nordhessischen mittelständischen Unternehmens der Dienstleistun...
Riedler, Karin-Katharina
-
1997
Persistent link: https://www.econbiz.de/10001645219
Saved in:
3
Antecedents of quality performance in the Philippine micro, small, and medium hospitality sector
Liu, Jen-Ming
;
Borazon, Elaine Q.
;
Santamaria, Jose …
- In:
Asia Pacific business review
27
(
2021
)
4
,
pp. 559-582
Persistent link: https://www.econbiz.de/10012623538
Saved in:
4
Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Barquero …
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
Saved in:
5
Six Sigma in services : challenges and opportunities
Natarajan, R. Nat
;
Morse, Jason
- In:
International journal of productivity and quality …
4
(
2009
)
5/6
,
pp. 658-675
Persistent link: https://www.econbiz.de/10003896390
Saved in:
6
Micro-enterprise quality
Prasad, Sameer
;
Tata, Jasmine
- In:
International journal of quality & reliability management
26
(
2009
)
3
,
pp. 233-246
Persistent link: https://www.econbiz.de/10009525035
Saved in:
7
Service quality in a landlord-small business relationship in shopping centres
Harmse, Cornelia
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 67-77
Persistent link: https://www.econbiz.de/10010511545
Saved in:
8
The Human Sigma approach to business improvement in tourism SMEs
Sutton, Carley
- In:
Journal of small business and enterprise development
22
(
2015
)
2
,
pp. 302-319
Persistent link: https://www.econbiz.de/10011333012
Saved in:
9
Service quality orientation : a apporach to diffusing mindfulness in SMEs
Owusu-Frimpong, Nana
;
Nwankwo, Sonny
- In:
International journal of quality & reliability management
29
(
2012
)
6
,
pp. 681-698
Persistent link: https://www.econbiz.de/10009620488
Saved in:
10
Exploring quality management practices and its pattern analysis in Indian service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
Journal of enterprising culture
23
(
2015
)
2
,
pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
Saved in:
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