Narrow search
Showing 1 - 10 of 74
Cover Image
A queueing model to evaluate the impact of patient 'batching' on throughput and flow time in a medical teaching facility
Dobson, Gregory; Lee, Hsiao-hui; Sainathan, Arvind; … - 2012
We consider the work flow in a medical teaching facility, examining the process that involves an initial patient exam by a resident physician, a subsequent conference between the resident and the attending physician, and the attending physician’s visit with the patient. We create an analytical...
Persistent link: https://www.econbiz.de/10009699387
Cover Image
Optimal choice for appointment scheduling window under patient no-show behavior
Liu, Nan - In: Production and operations management : an international … 25 (2016) 1, pp. 128-142
Persistent link: https://www.econbiz.de/10011437197
Cover Image
Panel size and overbooking decisions for appointment-based services under patient no-shows
Liu, Nan; Ziya, Serhan - In: Production and operations management : an international … 23 (2014) 12, pp. 2209-2223
Persistent link: https://www.econbiz.de/10010479060
Cover Image
Proactive customer service : operational benefits and economic frictions
Delana, Kraig; Savva, Nicos; Tezcan, Tolga - In: Manufacturing & service operations management : M & SOM 23 (2021) 1, pp. 70-87
Persistent link: https://www.econbiz.de/10012506614
Cover Image
Signaling service quality through queue disclosure
Guo, Pengfei; Haviv, Moshe; Luo, Zhenwei; Wang, Yulan - In: Manufacturing & service operations management : M & SOM 25 (2023) 2, pp. 543-562
Persistent link: https://www.econbiz.de/10014302135
Cover Image
Queuing for expert services
Debo, Laurens G.; Toktay, L. Beril; Van Wassenhove, Luk N. - In: Management science : journal of the Institute for … 54 (2008) 8, pp. 1497-1512
Persistent link: https://www.econbiz.de/10003757519
Cover Image
Optimal quality, waits and charges in health insurance
Gravelle, Hugh; Siciliani, Luigi - In: Journal of health economics 27 (2008) 3, pp. 663-674
Persistent link: https://www.econbiz.de/10003742891
Cover Image
Value of priority : is prioritization worth it when you pay for it?
Sainathan, Arvind (contributor); Dobson, Gregory (contributor) - 2008 - Rev.
Persistent link: https://www.econbiz.de/10003784586
Cover Image
Waiting lines and self-service
Lambert, Carolyn U.; Lee, Kate Wonjae - In: Handbook of hospitality operations and IT, (pp. 91-108). 2008
Persistent link: https://www.econbiz.de/10003807219
Cover Image
Quality-speed conundrum : trade-offs in customer-intensive services
Anand, Krishnan S.; Paç, M. Fazil; Veeraraghavan, Senthil - In: Management science : journal of the Institute for … 57 (2011) 1, pp. 40-56
Persistent link: https://www.econbiz.de/10008858569