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~subject:"Service quality"
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Service quality
Konsumentenverhalten
79,123
Consumer behaviour
78,690
Einzelhandel
17,626
Retail trade
14,722
Theorie
10,589
Theory
10,399
Beziehungsmarketing
9,470
Relationship marketing
9,454
Markenführung
7,601
Brand management
7,598
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6,590
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6,562
Online-Handel
6,033
Online retailing
6,016
Deutschland
5,795
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5,579
Kundenzufriedenheit
5,548
Customer satisfaction
5,543
United States
5,292
Germany
4,827
Social Web
4,641
Social web
4,639
Online-Marketing
4,463
Dienstleistungsqualität
4,438
Internet marketing
4,434
Markenartikel
4,347
Brand
4,339
Electronic Commerce
4,242
E-commerce
4,068
Werbewirkung
3,591
Verbraucherverhalten
3,567
Advertising effects
3,553
Experiment
3,363
Preismanagement
3,349
Pricing strategy
3,343
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3,160
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3,028
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2,957
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sreejesh, S.
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Keh, Hean Tat
7
Kim, Woo Gon
7
Lee, Seonjeong
7
Lu, Lu
7
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National Bureau of Economic Research
4
IGI Global
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
243
International journal of hospitality management
193
Journal of business research : JBR
124
The journal of services marketing
110
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
67
Journal of travel and tourism marketing
64
The service industries journal
64
Journal of service research : JSR
48
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Service business
38
Journal of service management
35
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Psychology & marketing
28
International journal of services and operations management
27
Journal of air transport management
27
International journal of services, economics and management
25
Journal of retailing
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
International journal of electronic marketing and retailing : IJEMR
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
International journal of quality & reliability management
21
International journal of retail & distribution management
21
International journal of retail and distribution management
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Quality management journal : QMJ
19
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ECONIS (ZBW)
4,433
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1
Enhancing multi-channel retail quality through cross-channel services
Kurze, Katharina
;
Kirchgeorg, Manfred
-
2017
Persistent link: https://www.econbiz.de/10011873927
Saved in:
2
Dienstleistungsqualität bei Coop City : ein Erfolgsfaktor au Kunden- und Mitarbeitersicht
Herzog, Maya Esther
-
2009
Persistent link: https://www.econbiz.de/10003975611
Saved in:
3
Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda
;
Sousa, Bruno
- In:
The international review of retail, distribution and …
32
(
2022
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
Saved in:
4
Dienstleistungsqualität im Handel
Deppisch, Carl Georg
-
1997
Persistent link: https://www.econbiz.de/10000959692
Saved in:
5
A conceptual framework for measuring e-fulfillment dimensions : a consumer perspective
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
; …
- In:
Journal of internet commerce
14
(
2015
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011432437
Saved in:
6
The influences of brand benefits on brand loyalty : intermediate mechanisms
Huang, Shyh-Ming
;
Fang, Shyh-Rong
;
Fang, Shih Chieh
; …
- In:
Australian journal of management
41
(
2016
)
1
,
pp. 141-160
Persistent link: https://www.econbiz.de/10011479155
Saved in:
7
Perceived convenience retailer innovativeness : how does it affect consumers?
Lin, Chen-yu
- In:
Management decision : MD
54
(
2016
)
4
,
pp. 946-964
Persistent link: https://www.econbiz.de/10011482181
Saved in:
8
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
9
What influence consumer buying behaviour towards organised retailing in a growing competitive marketing environment? : an exploratory study on the impacting variables of Indian con...
Sakkthivel, A. M.
;
Porkodi, S.
- In:
International journal of electronic finance : IJEF
7
(
2013
)
3/4
,
pp. 281-298
Persistent link: https://www.econbiz.de/10011510366
Saved in:
10
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
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