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~subject:"Service quality"
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Service quality
Konsumentenverhalten
79,746
Consumer behaviour
79,739
Kongress
20,628
Theorie
9,869
Theory
9,780
Beziehungsmarketing
8,956
Relationship marketing
8,952
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7,906
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7,488
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7,487
Deutschland
6,861
Markenimage
6,649
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6,625
USA
5,863
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5,556
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5,555
Customer satisfaction
5,487
Kundenzufriedenheit
5,486
United States
5,039
Germany
4,780
Social Web
4,763
Social web
4,763
Culture
4,520
Online-Marketing
4,500
Internet marketing
4,473
Dienstleistungsqualität
4,343
Brand
4,307
Markenartikel
4,307
Einzelhandel
4,167
Retail trade
4,069
Verbraucherverhalten
3,923
Electronic Commerce
3,763
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3,613
Advertising effects
3,585
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3,527
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
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8
Qu, Hailin
8
Schreier, Gerhard
8
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8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
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7
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7
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7
Kim, Woo Gon
7
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3
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2
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Fachhochschule Bonn-Rhein-Sieg
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Friedrich-Schiller-Universität Jena
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
International Federation of Library Associations and Institutions
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
Library and Archives Canada
1
Liechtensteinischer Bankenverband
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nationales Expertenseminar zur Qualitätssicherung <3, 2000, Bonn>
1
Nationales Expertenseminar zur Qualitätssicherung <4, 2001, Bonn>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Tagung Evaluation von Studium und Lehre auf dem Prüfstand - Zwischenbilanz und Konsequenzen für die Zukunft <2003, Bonn>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Leipzig
1
Universität Ulm
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
230
International journal of hospitality management
194
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
66
Journal of travel and tourism marketing
64
The service industries journal
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
37
Journal of service management
32
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Psychology & marketing
26
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
Marketing intelligence & planning
19
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ECONIS (ZBW)
4,343
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1
The effect of culture and salespersons' retail service quality on impulse buying
Pornpitakpan, Chanthika
;
Han, Jie Hui
- In:
Australasian marketing journal
21
(
2013
)
2
,
pp. 85-93
Persistent link: https://www.econbiz.de/10009745869
Saved in:
2
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10000974642
Saved in:
3
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
4
Moving beyond the Western versus Asian culture distinction : an investigation of acculturation effects
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294
Saved in:
5
Cultural differences and McDonald's : a multi-country comparative study
Khan, Mahmood A.
;
Sobaih, Abu Elnasr E.
;
Lee, Kyuho
; …
- In:
International journal of business and globalisation : IJBG
31
(
2022
)
4
,
pp. 391-411
Persistent link: https://www.econbiz.de/10013476779
Saved in:
6
Service excellence in the light of cultural diversity : the impact of metacognitive cultural intelligence
Lorenz, Melanie P.
;
Ramsey, Jase R.
;
Tariq, Ayesha
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 475-495
Persistent link: https://www.econbiz.de/10011627193
Saved in:
7
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
8
Effects of gender, occupational stereotyping, and culture on perceived service quality in Anglo-Saxon and Middle Eastern cultures
Pinar, Musa
;
Wilder, Coleen
;
Shaltoni, Abdel Monim
; …
- In:
Services marketing quarterly
38
(
2017
)
2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10011756666
Saved in:
9
Measuring service quality in Ghana : a crossvergence cultural perspective
Yalley, Andrews A.
;
Agyapong, Gloria Kakrabah-Quarshie
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
2
,
pp. 43-53
Persistent link: https://www.econbiz.de/10011752995
Saved in:
10
Relationships between Hofstede's cultural dimensions and tourist satisfaction : a cross-country cross-sample examination
Huang, Songshan
;
Crotts, John
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 232-241
Persistent link: https://www.econbiz.de/10011995967
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