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~subject:"Service quality"
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Service quality
Bank
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Relationship marketing
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Springer Fachmedien Wiesbaden
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Naučno-Praktičeskaja Konferencija "Banki, Processy, Standarty, Kačestvo" <7, 2011>
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Naučno-Praktičeskaja Konferencija Povyšenie Funkcionalʹnoj Roli Bankovskoj Sistemy Čerez Ulučšenie Kačestva Ee Dejatelʹnosti: Upravlenie Biznes-Processami v Banke Rossii i Kreditnych Organizacijach <3, 2006, Ufa>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
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1
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1
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Journal of retailing and consumer services
186
International journal of hospitality management
116
Journal of business research : JBR
111
The journal of services marketing
99
The service industries journal
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
Journal of hospitality marketing & management
55
Services marketing quarterly
54
Journal of service research : JSR
48
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
44
Service business
43
The international journal of bank marketing : IJBM
39
Journal of service management
37
Cogent business & management
34
The TQM journal : the international review of organizational improvement
34
Journal of service research
32
International journal of services and operations management
30
Tourism management : research, policies, practice
29
International journal of quality and service sciences
28
Journal of strategic marketing
28
International journal of quality & reliability management
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Asia Pacific journal of marketing and logistics
25
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of services, economics and management
24
Managing service quality : MSQ ; an international journal
24
International journal of productivity and quality management : IJPQM
23
Journal of the Academy of Marketing Science
22
Journal of air transport management
21
Marketing intelligence & planning
21
Total quality management & business excellence
21
International journal of electronic customer relationship management : IJECRM
19
Journal of Asian finance, economics and business : JAFEB
18
Psychology & marketing
18
Journal of financial services marketing : JFSM
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
European journal of marketing : EJM
16
Journal for global business advancement : JGBA
16
Journal of marketing
16
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ECONIS (ZBW)
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1
Kundenorientierung im mittelständischen Firmenkundengeschäft der Banken : empirische Studie bei Kreditgenossenschaften
Prätsch, Joachim
;
Sievert, Rainer
-
2000
Persistent link: https://www.econbiz.de/10001481625
Saved in:
2
Beratungsqualität in Finanzdienstleistungen
Evers, Jan
;
Reifner, Udo
;
Krüger, Ulrich
-
2000
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001490334
Saved in:
3
Qualitätsmanagement in Direktbanken : die Synthese von Unternehmens- und Kundenorientierung
Meigel-Schleiff, Christina
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001550496
Saved in:
4
Assessing the opportunities and behaviors of banking clients in Romania : an analysis of the use of online banking applications
David, Simona
- In:
Academic journal of economic studies
5
(
2019
)
2
,
pp. 63-73
Persistent link: https://www.econbiz.de/10012039017
Saved in:
5
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
6
Steigerung der Dienstleistungsqualität mit Electronic-Banking : Kundenorientierung am Beispiel sächsischer Genossenschaftsbanken
Eusterbrock, Claudia
-
1999
Persistent link: https://www.econbiz.de/10000679755
Saved in:
7
Qualität im Virtual Banking : Vertriebserfolg durch aktives Kundenzufriedenheitsmanagement
Schüler, Klaus
-
2002
-
1. Aufl
Persistent link: https://www.econbiz.de/10001652388
Saved in:
8
Business excellence in Versicherungsunternehmen
Lohse, Ute
-
2001
Persistent link: https://www.econbiz.de/10001550500
Saved in:
9
Flexible Bürokratie : zur Logik aktueller Rationalisierungtendenzen bei Finanzdienstleistern
Dose, Carsten
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002678226
Saved in:
10
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
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