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Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers

Sweeney, Jillian C.; Danaher, Tracey S.; … - In: Journal of service research : JSR 18 (2015) 3, pp. 318-335

Persistent link: https://www.econbiz.de/10011336505

A framework for analysing higher education performance : students' satisfaction, perceived learning outcomes, and dropout intentions

Duque, Lola C. - In: Total quality management & business excellence : an … 25 (2014) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10010234664

Assessing the determinants of customer happiness and customer loyalty in fast-food restaurant

Yapp, Emily H. T.; Bagos Wahyudi Amin Tohari - In: International journal of sustainable strategic … 9 (2021) 2, pp. 123-138

Persistent link: https://www.econbiz.de/10013257971

Applying expanded servicescape to the hotel industry

Lee, Seonjeong; Chuang, Ning-Kuang - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 4, pp. 771-796

Persistent link: https://www.econbiz.de/10013171233

Reclaiming the future : understanding customer forgiveness of service transgressions

Tsarenko, Yelena; Strizhakova, Yuliya; Otnes, Cele - In: Journal of service research 22 (2019) 2, pp. 139-155

Persistent link: https://www.econbiz.de/10012007424

Validation of the JDS satisfaction scales applied to educational university environments

Giraldo-O'Meara, Martha; Marin-Garcia, Juan A.; … - In: Journal of industrial engineering and management : JIEM 7 (2014) 1, pp. 72-99

Purpose: The aim of this study is to review and summarize the main satisfaction scales used in publications about human … Resource Management and educational research, in order to adapt the satisfaction scales of the Job Diagnostic Survey (JDS) to … higher education and validate it with a sample of university students and to assess the concept of satisfaction in two …

Persistent link: https://www.econbiz.de/10011904342

Does user satisfaction with home-based services influence older people's quality of life? : evidence from the survey in Beijing

Kang, Rui; George, Leeson; Kenneth, Howse - In: International journal of social sciences : IJoSS 7 (2018) 2, pp. 36-61

Persistent link: https://www.econbiz.de/10011927929

Does making less effort entail satisfaction? : a large empirical study on client relationship services

Ardelet, Caroline; Benavent, Christophe - In: International journal of market research 65 (2023) 1, pp. 83-99

Persistent link: https://www.econbiz.de/10014233821

Psychological empowerment and life satisfaction : the mediating effect of organisational citizenship behaviour

Vijayalakshmi, P. - In: International journal of business innovation and … 31 (2023) 3, pp. 339-355

Persistent link: https://www.econbiz.de/10014336930

Perceived quality and determining the satisfaction in users of hospital services in Cartagena, Colombia

Vergara Schmalbach, Juan Carlos; Quesada Ibargüen, … - In: Revista de Métodos Cuantitativos para la Economía y … 26 (2018), pp. 203-219

Quality of Service and User Satisfaction in Health System form a topic with academic and managerial importance … order to identify the determinants of service quality and satisfaction. This paper charts the development of an empirical … satisfaction. It is concluded that infrastructure, access and coverage are key factors to: a) characterize the hospital service in …

Persistent link: https://www.econbiz.de/10014494395

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