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Service quality
Consumer behaviour
82,939
Konsumentenverhalten
80,459
Australien
51,351
Australia
44,037
Migranten
14,851
Migrants
14,138
Theorie
11,606
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11,388
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9,611
Relationship marketing
9,127
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9,080
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8,834
Brand management
7,646
Markenführung
7,599
Deutschland
7,043
Brand image
6,759
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6,718
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6,286
Kulturelle Identität
5,985
Customer satisfaction
5,787
Kundenzufriedenheit
5,616
Online-Handel
5,599
Online retailing
5,588
Cultural identity
5,432
Schätzung
5,002
Social Web
4,858
Social web
4,856
Estimation
4,725
Online-Marketing
4,554
Internet marketing
4,544
Dienstleistungsqualität
4,510
Großbritannien
4,473
Brand
4,337
Markenartikel
4,329
Einzelhandel
4,285
Retail trade
4,249
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4,131
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3,715
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Han, Heesup
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24
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20
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17
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16
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14
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13
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12
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12
Prybutok, Victor R.
12
Sharma, Piyush
12
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11
Gustafsson, Anders
11
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11
Propper, Carol
11
Sparks, Beverley
11
Gravelle, Hugh
10
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
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9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
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Qu, Hailin
9
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9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Schumann, Jan Hendrik
8
Scott, Anthony
8
Wirtz, Jochen
8
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8
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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Verlag Dr. Kovač
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Journal of retailing and consumer services
230
International journal of hospitality management
199
Journal of business research : JBR
125
The journal of services marketing
111
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
Services marketing quarterly
68
Journal of travel and tourism marketing
67
The service industries journal
64
Journal of service research : JSR
51
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
38
Journal of service management
34
Asia Pacific journal of marketing and logistics
33
Tourism management : research, policies, practice
33
Journal of air transport management
31
The international journal of bank marketing : IJBM
31
International journal of quality and service sciences
30
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of Services Marketing
26
Journal of service research
26
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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ECONIS (ZBW)
4,506
Other ZBW resources
59
RePEc
1
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1
Cultural influence on global assessment of higher education service quality : the case of Central Queensland University,
Australia
Sultan, Parves
;
Wong, Ho Yin
- In:
Cultural and technological influences on global business
,
(pp. 447-468)
.
2013
Persistent link: https://www.econbiz.de/10009757777
Saved in:
2
Front-desk workforce cultural diversity and its implications for service quality in the accommodation sector : a case from
Australia
Suwarto, Titania
;
Pforr, Christof
;
Volgger, Michael
- In:
Tourism review
79
(
2024
)
1
,
pp. 234-249
Persistent link: https://www.econbiz.de/10014511905
Saved in:
3
Consumer responses to service failures : a resource preference model of cultural influences
Chan, Haksin
;
Wan, Lisa C.
- In:
Journal of international marketing
16
(
2008
)
1
,
pp. 72-97
Persistent link: https://www.econbiz.de/10003771400
Saved in:
4
The contrasting effects of culture on consumer tolerance : interpersonal face and impersonal fate
Chan, Haksin
;
Wan, Lisa C.
;
Sin, Leo Y. M.
- In:
Journal of consumer research : JCR ; an …
36
(
2009/10
)
2
,
pp. 292-304
Persistent link: https://www.econbiz.de/10003880196
Saved in:
5
A cross-cultural perspective on the role of emotion in negative service encounters
Smith, Anne M.
- In:
The service industries journal
26
(
2006
)
7
,
pp. 709-726
Persistent link: https://www.econbiz.de/10003454624
Saved in:
6
An investigation of Chinese consumers' outshopping motives from a culture perspective : implications for retail and distribution
Wang, Yong Jian
;
Doss, Samuel K.
;
Guo, Chiquan
;
Li, Wenjing
- In:
International journal of retail & distribution management
38
(
2010
)
6/7
,
pp. 423-442
Persistent link: https://www.econbiz.de/10003988586
Saved in:
7
Measurement equivalency of Web service quality instruments : a test on Chinese and African American consumers
Meng, Juan
;
Mummalaneni, Venkatapparao
- In:
Journal of international consumer marketing
22
(
2010
)
3
,
pp. 259-269
Persistent link: https://www.econbiz.de/10003995605
Saved in:
8
Cultural differences in the customer perception of crowded restaurant : emotion, intolerance and perceived price
Kim, Dae-young
;
Lee, Kwang-ho
- In:
International journal of revenue management : IJRM
4
(
2010
)
3/4
,
pp. 420-431
Persistent link: https://www.econbiz.de/10008746335
Saved in:
9
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Saved in:
10
Masculinity and femininity cultural value and service quality
Sarhan, Nael M.
;
Alrawabdeh, Wasfi
;
Istaiteyeh, Rasha M. S.
- In:
International journal of applied business and economic …
13
(
2015
)
1
,
pp. 273-286
Persistent link: https://www.econbiz.de/10011376383
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