//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Relationship banking and the c...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Indien
118,673
India
97,703
Relationship marketing
26,272
Beziehungsmarketing
25,598
Cointegration
17,433
Kointegration
15,807
Consumer behaviour
10,984
Konsumentenverhalten
10,891
Theorie
9,180
Theory
9,048
Schätzung
8,152
Estimation
7,973
Kreditmarkt
7,813
Wirtschaftswachstum
7,478
Economic growth
7,232
Customer satisfaction
5,892
Kundenzufriedenheit
5,827
China
5,752
Credit market
5,241
Bank
4,621
USA
4,594
Dienstleistungsqualität
4,454
United States
4,324
Entwicklung
4,032
Deutschland
3,936
Germany
3,622
Economic development
3,359
Welt
3,294
Industrie
3,264
World
3,251
Auslandsinvestition
3,193
cointegration
3,165
Wirkungsanalyse
3,159
Foreign investment
3,152
Impact assessment
3,113
Brand management
2,976
Markenführung
2,968
Manufacturing industries
2,966
Börsenkurs
2,952
more ...
less ...
Online availability
All
Undetermined
2,088
Free
710
Type of publication
All
Article
3,802
Book / Working Paper
671
Type of publication (narrower categories)
All
Article in journal
3,568
Aufsatz in Zeitschrift
3,568
Aufsatz im Buch
197
Book section
197
Hochschulschrift
96
Graue Literatur
90
Non-commercial literature
90
Thesis
80
Arbeitspapier
62
Working Paper
62
Collection of articles of several authors
32
Sammelwerk
32
Case study
30
Fallstudie
30
Conference paper
26
Konferenzbeitrag
26
Bibliografie enthalten
24
Bibliography included
24
research-article
21
Aufsatzsammlung
18
Lehrbuch
7
Textbook
7
Reprint
6
Guidebook
5
Ratgeber
5
conceptual-paper
5
Konferenzschrift
4
Collection of articles written by one author
3
Sammlung
3
Bibliografie
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
Handbook
2
Handbuch
2
Mehrbändiges Werk
2
Multi-volume publication
2
Systematic review
2
Übersichtsarbeit
2
Accompanied by computer file
1
more ...
less ...
Language
All
English
4,226
German
244
Undetermined
3
French
2
Italian
1
Swedish
1
Author
All
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Balaji, M. S.
12
Gil Saura, Irene
12
Gong, Taeshik
12
Das, Jishnu
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Mahapatra, Siba Sankar
11
Quach, Sara
10
Bloom, Nicholas
9
Chahal, Hardeep
9
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Satapathy, Suchismita
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Gera, Rajat
8
Izogo, Ernest Emeka
8
Lemos, Renata
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Sadun, Raffaella
8
Sreekumar
8
Van Reenen, John
8
Adil, Mohd
7
Bolton, Ruth N.
7
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Holla, Alaka
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Mohpal, Aakash
7
more ...
less ...
Institution
All
National Bureau of Economic Research
3
European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
180
International journal of hospitality management
131
Journal of business research : JBR
109
The journal of services marketing
96
The service industries journal
77
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
62
Services marketing quarterly
58
Journal of hospitality marketing & management
54
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
44
Service business
42
International journal of services and operations management
39
The TQM journal : the international review of organizational improvement
38
Journal of service management
37
Cogent business & management
35
Tourism management : research, policies, practice
34
The international journal of bank marketing : IJBM
33
International journal of services and operations management : IJSOM
32
Journal of service research
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
International journal of services, economics and management
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of quality and service sciences
25
Asia Pacific journal of marketing and logistics
24
International journal of quality & reliability management
23
Total quality management & business excellence
23
International journal of productivity and quality management : IJPQM
22
Journal of air transport management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
22
International journal of business excellence
20
International journal of business excellence : IJBEX
20
International journal of electronic customer relationship management : IJECRM
19
International journal of electronic marketing and retailing : IJEMR
19
Journal of service theory and practice
19
Psychology & marketing
19
Global business review
17
more ...
less ...
Source
All
ECONIS (ZBW)
4,440
Other ZBW resources
29
RePEc
3
BASE
1
Showing
1
-
10
of
4,473
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
2
CRM in Indian banking sector : exploring the critical success factors
Patwardhan, Manoj
;
Srivastava, Pankaj
;
Kumar, Kirti
; …
- In:
International journal of business and emerging markets …
1
(
2008/09
)
3
,
pp. 282-295
Persistent link: https://www.econbiz.de/10003833868
Saved in:
3
Service quality, customer satisfaction, and customer loyalty in Indian commercial banks
Lenka, Usha
;
Suar, Damodar
;
Mohapatra, Pratap K.
- In:
Journal of entrepreneurship
18
(
2009
)
1
,
pp. 47-64
Persistent link: https://www.econbiz.de/10003862535
Saved in:
4
Customer perceptions of service quality in luxury hotels in New Delhi,
India
: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Saved in:
5
Customer orientation of service employees and organizational performance : empirical evidence for Indian banking
Siddiqi, Mushtaq A.
;
Sahaf, Musadiq A.
- In:
Decision
36
(
2009
)
2
,
pp. 133-153
Persistent link: https://www.econbiz.de/10008808004
Saved in:
6
Two component customer relationship management model for healthcare services
Chahal, Hardeep
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 343-365
Persistent link: https://www.econbiz.de/10008655293
Saved in:
7
The impact of switching costs upon the service quality-perceived value-customer satisfaction-service loyalty chain : a study in the context of cellular services in
India
Edward, Manoj
;
George, Babu P.
;
Sarkar, Sudipta Kiran
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 151-173
Persistent link: https://www.econbiz.de/10003960083
Saved in:
8
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
9
Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in
Indi...
Popli, Sepna
;
Rizvi, Irfan A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 59-70
Persistent link: https://www.econbiz.de/10010531128
Saved in:
10
Antecedents of customer perception of service quality of life insurance corporation of
India
Lakshmi, S. Rani
;
Santhi, P.
- In:
The IUP journal of management research : IJMR
14
(
2015
)
3
,
pp. 70-81
Persistent link: https://www.econbiz.de/10011338094
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->