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Collaborative public management : coordinated value propositions among public service organizations
Eriksson, Erik Masao; Andersson, Thomas; Hellström, Andreas - In: Public management review 22 (2020) 6, pp. 791-812
Persistent link: https://www.econbiz.de/10012258544
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The roles of quality departments and their influence on business results
Gremyr, Ida; Elg, Mattias; Hellström, Andreas; Martin, … - In: Total quality management & business excellence 32 (2021) 8, pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
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A value-based taxonomy of improvement approaches in healthcare
Colldén, Christian; Gremyr, Ida; Hellström, Andreas; … - In: Journal of health organization and management 31 (2017) 4, pp. 445-458
Persistent link: https://www.econbiz.de/10011748343
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Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne; Gremyr, Ida; Sarenmalm, Elisabeth Kenne - In: The TQM journal : the international review of … 28 (2016) 1, pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
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Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea; Gremyr, Ida; Halldórsson, Árni - In: Total quality management & business excellence 32 (2021) 15, pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
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What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan; Gremyr, Ida; Raharjo, Hendry - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
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Quality functions' use of customer feedback as activation triggers for absorptive capacity and value co-creation
Gremyr, Ida; Birch-Jensen, Andrea; Kumar, Maneesh; … - In: International journal of operations & production management 42 (2022) 13, pp. 218-242
Persistent link: https://www.econbiz.de/10013531152