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~subject:"Service quality"
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Service quality
Dienstleistungsqualität
18
service operations management
18
Service delivery system
16
Consumer behaviour
14
service delivery system
14
Konsumentenverhalten
13
Service operations management
11
Service management
10
Dienstleistungsmanagement
9
Poverty Reduction Strategy Papers
9
Selbstbedienung
9
Self-service
9
Self-service technology (SST)
9
birth
9
family planning
9
fertility
9
hiv
9
hiv/aids
9
infant mortality
9
maternal mortality
9
population growth
9
public health
9
service delivery
9
Dienstleistungssektor
8
Health care
8
Service industry
8
births
8
child health
8
health service
8
health services
8
infant mortality rate
8
live births
8
mortality rate
8
mothers
8
pregnant women
8
reproductive health
8
service providers
8
Business process management
7
Customer satisfaction
7
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1
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Article
18
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1
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Article in journal
17
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1
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English
19
Author
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Fan, Alei
2
Ivanov, Stanislav
2
Mattila, Anna S.
2
Seyitoğlu, Faruk
2
Wu, Luorong
2
Abdallah, Ayman Bahjat
1
Al-Zu'bi, Zu'bi M. F.
1
Bolton, Ruth N.
1
Bretthauer, Kurt M.
1
Cranage, David A.
1
Côté, Murray J.
1
Debo, Laurens
1
Forman, Christopher
1
Gustafsson, Anders
1
Hoen, Anne G.
1
Huiskonen, Janne
1
Joseph, Mathew
1
Jääskeläinen, Aki
1
Kaminakis, Kostas
1
Karppinen, Henri
1
Khan, Sami A.
1
Kim, Seo Young
1
Kostopoulos, Giannis
1
Laihonen, Harri
1
Lebeaux, Rebecca M.
1
Lee, Boyoun
1
Letho, Mark
1
Letho, Xinran
1
Liu, Nan
1
Lodorfos, George
1
Lönnqvist, Antti
1
Maqableh, Mahmoud
1
McColl-Kennedy, Janet R.
1
Miao, Li
1
Munson, Charles L.
1
Nguyen, Quang P.
1
Park, Soona
1
Retana, German F.
1
Salam, Mohammad Asif
1
Salzarulo, Peter A.
1
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International journal of hospitality management
2
Journal of hospitality marketing & management
2
International Journal of Retail & Distribution Management
1
International journal of business performance management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of procurement management
1
International journal of production economics
1
International journal of services and operations management
1
Journal of management research
1
Journal of service management
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Manufacturing & service operations management : M & SOM
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Service business
1
The journal of services marketing
1
Tourism management : research, policies, practice
1
Tuck School of Business working paper / Tuck School of Business at Dartmouth
1
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ECONIS (ZBW)
18
Other ZBW resources
1
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1
Proactive customer education, customer retention, and demand for technology support : evidence from a field experiment
Retana, German F.
;
Forman, Christopher
;
Wu, D. J.
- In:
Manufacturing & service operations management : M & SOM
18
(
2016
)
1
,
pp. 34-50
Persistent link: https://www.econbiz.de/10011437906
Saved in:
2
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
3
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
4
Causal attributions and overall blame of self-service technology (SST) failure : different from service failures by employee and policy
Lee, Boyoun
;
Cranage, David A.
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 61-84
Persistent link: https://www.econbiz.de/10011848322
Saved in:
5
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
6
The role of other customers during self-service technology failure
Yi, Youjae
;
Kim, Seo Young
- In:
Service business
11
(
2017
)
4
,
pp. 695-715
Persistent link: https://www.econbiz.de/10011914936
Saved in:
7
The impact of service delivery system effectiveness on service quality : a hierarchical apporach
Lodorfos, George
;
Kostopoulos, Giannis
;
Kaminakis, Kostas
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 169-181
Persistent link: https://www.econbiz.de/10011317304
Saved in:
8
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
9
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
Saved in:
10
Service robots and perceived discrimination in tourism and hospitality
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013556902
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