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~subject:"Service quality"
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Service quality
Spanien
39,801
Spain
29,998
Qualitätsmanagement
16,904
Performance measurement
15,313
Quality management
15,219
Performance-Messung
14,502
Standardisierung
7,659
Standardization
7,574
Theorie
6,106
Theory
5,987
Deutschland
4,982
Germany
4,531
Factor analysis
4,338
Faktorenanalyse
4,094
Unternehmenserfolg
3,917
Firm performance
3,885
Dienstleistungsqualität
3,198
USA
3,050
EU-Staaten
2,995
EU countries
2,963
United States
2,867
Schätzung
2,598
Italien
2,508
Welt
2,500
World
2,466
Estimation
2,447
Italy
2,355
Supply chain
2,353
Lieferkette
2,340
Großbritannien
2,299
Frankreich
2,256
United Kingdom
2,149
Industrie
2,101
France
2,030
Innovation
2,002
Produktqualität
1,984
Product quality
1,982
Manufacturing industries
1,964
Portugal
1,852
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Undetermined
1,263
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518
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2,492
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734
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7
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148
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126
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86
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86
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54
Sammelwerk
54
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42
Konferenzbeitrag
42
Case study
36
Fallstudie
36
Bibliografie enthalten
34
Bibliography included
34
Konferenzschrift
29
research-article
27
Aufsatzsammlung
26
Amtsdruckschrift
21
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21
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20
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10
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9
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8
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8
case-report
5
conceptual-paper
5
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3
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3
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3
Ratgeber
3
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3
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3
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3
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2
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2,838
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392
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4
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2
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2
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1
Dutch
1
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1
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Bruhn, Manfred
34
Shahin, Arash
18
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
Marimon, Frederic
10
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Qureshi, M. N.
8
Gil Saura, Irene
7
Medeiros, Denise Dumke de
7
Rust, Roland T.
7
Ukko, Juhani
7
Benkenstein, Martin
6
Chakraborty, Subhajit
6
Dwivedi, Yogesh Kumar
6
Melo, Fagner José Coutinho de melo
6
Stauss, Bernd
6
Argilés Bosch, Josep Ma.
5
Basu, Rana
5
Bauer, Hans H.
5
Bhola, Prabha
5
Casadesús, Martí
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
García Blandón, Josep
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
He, Zhen
5
Johnson, Dana M.
5
Kaynak, Hale
5
Knechel, W. Robert
5
Miranda, Francisco J.
5
Park, Sang-June
5
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Hochschulrektorenkonferenz
17
IGI Global
8
OECD
6
National Bureau of Economic Research
3
Springer Fachmedien Wiesbaden
3
Taylor and Francis.
3
World Bank
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
Nomos Verlagsgesellschaft
2
Springer-Verlag GmbH
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Centralʹnyj bank Rossijskoj Federacii
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
Ernst & Young AG
1
European Business School <Oestrich-Winkel>
1
European Centre for the Development of Vocational Training
1
European Committee for Standardization
1
European Society for Opinion and Marketing Research
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Excellence in Services International Conference <26., 2023, Paisley>
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
108
International journal of productivity and quality management : IJPQM
75
The TQM journal : the international review of organizational improvement
67
International journal of quality & reliability management
65
Quality management journal : QMJ
49
The service industries journal
47
Total quality management & business excellence
45
International journal of services and operations management
43
International journal of quality and service sciences
40
International journal of hospitality management
33
Journal of retailing and consumer services
26
International journal of production research
25
Auditing : a journal of practice & theory
24
Benchmarking : an international journal ; BIJ
22
Health care management review : HCM review
21
International journal of contemporary hospitality management
21
Beiträge zur Hochschulpolitik
20
Journal of health organization and management
20
Journal of business research : JBR
18
Tourism management : research, policies, practice
18
International journal of production economics
17
Managing service quality : MSQ ; an international journal
17
Amfiteatru economic : an economic and business research periodical
16
Cogent business & management
16
International journal of business information systems : IJBIS
16
Journal of air transport management
16
Service business
15
European research studies
14
International journal of services and operations management : IJSOM
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of hospitality marketing & management
14
The accounting review : a publication of the American Accounting Association
14
International journal of services and standards
13
International journal of services, economics and management
13
European journal of operational research : EJOR
12
Manufacturing & service operations management : M & SOM
12
The journal of services marketing
12
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
11
Services marketing quarterly
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
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Source
All
ECONIS (ZBW)
3,186
Other ZBW resources
40
BASE
3
RePEc
2
EconStor
1
ArchiDok
1
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1
Infrastructure and core quality practices in Indian manufacturing organizations : scale development and validation
Patyal, Vishal Singh
;
Koilakuntla, Maddulety
- In:
Journal of advances in management research : JAMR
12
(
2015
)
2
,
pp. 141-175
Persistent link: https://www.econbiz.de/10011429376
Saved in:
2
Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
3
The INSTAQUAL scale : an instrument for measuring service quality of management institutions
Kumar, Sanjeev
;
Dash, Manoj Kumar
- In:
International journal of services, economics and management
6
(
2014
)
4
,
pp. 377-394
Persistent link: https://www.econbiz.de/10011471749
Saved in:
4
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
5
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
6
A performance evaluation and comparison model for urban public healthcare service quality (UrbPubHCServQual) by fuzzy topsis method
Khambhati, Rupal
;
Patel, Hiren
;
Kumar, Satendra
- In:
Journal of nonprofit & public sector marketing
34
(
2022
)
3
,
pp. 291-310
Persistent link: https://www.econbiz.de/10013359027
Saved in:
7
Quality certification, performance and size in hotel chains
Pereira-Moliner, Jorge
;
Tarí, Juan José
- In:
Tourism economics : the business and finance of tourism …
21
(
2015
)
2
,
pp. 307-324
Persistent link: https://www.econbiz.de/10011296990
Saved in:
8
Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M.
- In:
The journal of brand management : an international journal
26
(
2019
)
5
,
pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
Saved in:
9
Internalization of quality management in service organizations
Tarí, Juan José
;
Heras-Saizarbitoria, Iñaki
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 456-473
Persistent link: https://www.econbiz.de/10010201702
Saved in:
10
Internal and external drivers for quality certification in the service industry : do they have different impacts on success?
Tari, Juan José
;
Heras-Saizarbitoria, Iñaki
;
Dick, Gavin
- In:
Service business
8
(
2014
)
2
,
pp. 337-354
Persistent link: https://www.econbiz.de/10010351403
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