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The impact of nurse staffing levels on nursing-sensitive patient outcomes : a multilevel regression approach
Dietermann, Karina; Winter, Vera; Schneider, Udo; … - In: The European journal of health economics 22 (2021) 5, pp. 833-846
Persistent link: https://www.econbiz.de/10012586643
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Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.; Danaher, Tracey S.; … - In: Journal of service research : JSR 18 (2015) 3, pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
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A framework for analysing higher education performance : students' satisfaction, perceived learning outcomes, and dropout intentions
Duque, Lola C. - In: Total quality management & business excellence : an … 25 (2014) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10010234664
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Assessing the determinants of customer happiness and customer loyalty in fast-food restaurant
Yapp, Emily H. T.; Bagos Wahyudi Amin Tohari - In: International journal of sustainable strategic … 9 (2021) 2, pp. 123-138
Persistent link: https://www.econbiz.de/10013257971
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Applying expanded servicescape to the hotel industry
Lee, Seonjeong; Chuang, Ning-Kuang - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 4, pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
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Reclaiming the future : understanding customer forgiveness of service transgressions
Tsarenko, Yelena; Strizhakova, Yuliya; Otnes, Cele - In: Journal of service research 22 (2019) 2, pp. 139-155
Persistent link: https://www.econbiz.de/10012007424
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Validation of the JDS satisfaction scales applied to educational university environments
Giraldo-O'Meara, Martha; Marin-Garcia, Juan A.; … - In: Journal of industrial engineering and management : JIEM 7 (2014) 1, pp. 72-99
Purpose: The aim of this study is to review and summarize the main satisfaction scales used in publications about human … Resource Management and educational research, in order to adapt the satisfaction scales of the Job Diagnostic Survey (JDS) to … higher education and validate it with a sample of university students and to assess the concept of satisfaction in two …
Persistent link: https://www.econbiz.de/10011904342
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Does user satisfaction with home-based services influence older people's quality of life? : evidence from the survey in Beijing
Kang, Rui; George, Leeson; Kenneth, Howse - In: International journal of social sciences : IJoSS 7 (2018) 2, pp. 36-61
Persistent link: https://www.econbiz.de/10011927929
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Does making less effort entail satisfaction? : a large empirical study on client relationship services
Ardelet, Caroline; Benavent, Christophe - In: International journal of market research 65 (2023) 1, pp. 83-99
Persistent link: https://www.econbiz.de/10014233821
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Psychological empowerment and life satisfaction : the mediating effect of organisational citizenship behaviour
Vijayalakshmi, P. - In: International journal of business innovation and … 31 (2023) 3, pp. 339-355
Persistent link: https://www.econbiz.de/10014336930