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Service quality
Hafen
15
Lieferkette
15
Port
15
Supply chain
15
Australia
12
Australien
12
Hafenwirtschaft
11
Port management
11
Customer satisfaction
10
Dienstleistungsqualität
10
Kundenzufriedenheit
10
Cargo shipping
8
Frachtschifffahrt
8
Schifffahrt
8
Shipping
8
customer satisfaction
7
Beziehungsmarketing
6
Logistics
6
Logistics provider
6
Logistik
6
Logistikdienstleister
6
Relationship marketing
6
Viet Nam
6
Vietnam
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Welt
6
World
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Container terminal
5
Containerterminal
5
Corporate Social Responsibility
5
Corporate social responsibility
5
Disruption management
5
Emotion
5
Singapore
5
Singapur
5
Störungsmanagement
5
Business network
4
Competition
4
Container shipping
4
Containerschifffahrt
4
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10
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Vinh Van Thai
8
Yuen, Kum Fai
3
Cahoon, Stephen
2
Nguyen, Hong-Oanh
2
Chang, Chia-Hsun
1
Fanam, Peter Dzakah
1
Hadi Ghaderi
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Thao Phuong Vu
1
Tien Minh Phan
1
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Maritime policy and management : MPM
2
Asia Pacific journal of marketing and logistics
1
International journal of logistics : research and applications
1
International journal of logistics systems and management
1
International journal of quality and service sciences
1
International journal of shipping and transport logistics : IJSTL
1
Maritime business review
1
Maritime economics & logistics : a quarterly scientific journal committed to the advancement of maritime economics as a distinct and well defined branch of both applied economics and international business
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
The impact of port service quality on customer satisfaction : the case of Singapore
Vinh Van Thai
- In:
Maritime economics & logistics : a quarterly scientific …
18
(
2016
)
4
,
pp. 458-475
Persistent link: https://www.econbiz.de/10011587535
Saved in:
2
Logistics service quality : conceptual model and empirical evidence
Vinh Van Thai
- In:
International journal of logistics : research and …
16
(
2013
)
2
,
pp. 114-131
Persistent link: https://www.econbiz.de/10009786640
Saved in:
3
Service quality in maritime transport : conceptual model and empirical evidence
Vinh Van Thai
- In:
Asia Pacific journal of marketing and logistics
20
(
2008
)
4
,
pp. 493-518
Persistent link: https://www.econbiz.de/10003781711
Saved in:
4
Service quality appraisal : a study of interactions
Yuen, Kum Fai
;
Vinh Van Thai
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 730-745
Persistent link: https://www.econbiz.de/10011977028
Saved in:
5
Do port security quality and service quality influence customer satisfaction and loyalty?
Chang, Chia-Hsun
;
Vinh Van Thai
- In:
Maritime policy and management : MPM
43
(
2016
)
5/6
,
pp. 720-736
Persistent link: https://www.econbiz.de/10011577252
Saved in:
6
Service quality and customer satisfaction in liner shipping
Yuen, Kum Fai
;
Vinh Van Thai
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011400404
Saved in:
7
Port service quality (PSQ) and customer satisfaction : an exploratory study of container ports in Vietnam
Tien Minh Phan
;
Vinh Van Thai
;
Thao Phuong Vu
- In:
Maritime business review
6
(
2021
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10012518668
Saved in:
8
Corporate social responsibility and service quality provision in shipping firms : financial synergies or trade-offs?
Yuen, Kum Fai
;
Vinh Van Thai
- In:
Maritime policy and management : MPM
44
(
2017
)
1/2
,
pp. 131-146
Persistent link: https://www.econbiz.de/10011732280
Saved in:
9
An empirical analysis of the critical selection criteria of liner operators : the perspective of freight forwarders
Fanam, Peter Dzakah
;
Nguyen, Hong-Oanh
;
Cahoon, Stephen
- In:
International journal of shipping and transport …
10
(
2018
)
5/6
,
pp. 567-586
Persistent link: https://www.econbiz.de/10011987866
Saved in:
10
Factors affecting the competitiveness of the Australian rail sector : a systems approach to improving service quality
Hadi Ghaderi
;
Cahoon, Stephen
;
Nguyen, Hong-Oanh
- In:
International journal of logistics systems and management
26
(
2017
)
3
,
pp. 294-315
Persistent link: https://www.econbiz.de/10011762541
Saved in:
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