Narrow search
Showing 1 - 10 of 788
Cover Image
Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
Cover Image
Customer related social stressors a challenge to employee satisfaction : evidences from luxury bus service providers in Pakistan
Nawaz, Asif; Sandhu, Kamran Yousef; Mughal, Nafeesa - In: International journal of business excellence 16 (2018) 3, pp. 257-268
Persistent link: https://www.econbiz.de/10011966960
Cover Image
Assessing the determinants of customer happiness and customer loyalty in fast-food restaurant
Yapp, Emily H. T.; Bagos Wahyudi Amin Tohari - In: International journal of sustainable strategic … 9 (2021) 2, pp. 123-138
Persistent link: https://www.econbiz.de/10013257971
Cover Image
Development of a scorecard to measure the satisfaction and happiness in higher education
Shetty, Dasharathraj K.; Malarout, Namesh; Naik, Nithesh; … - In: International journal of business information systems : … 45 (2024) 2, pp. 143-171
Persistent link: https://www.econbiz.de/10015061783
Cover Image
Happy customers means more business : a comparative study of a global food chain in COVID-19 endemic era
Srivastava, R. K. - In: International journal of export marketing : IJExportM 5 (2022) 2, pp. 183-197
Persistent link: https://www.econbiz.de/10014310079
Cover Image
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.; Danaher, Tracey S.; … - In: Journal of service research : JSR 18 (2015) 3, pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Cover Image
A framework for analysing higher education performance : students' satisfaction, perceived learning outcomes, and dropout intentions
Duque, Lola C. - In: Total quality management & business excellence : an … 25 (2014) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10010234664
Cover Image
Applying expanded servicescape to the hotel industry
Lee, Seonjeong; Chuang, Ning-Kuang - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 4, pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Cover Image
Reclaiming the future : understanding customer forgiveness of service transgressions
Tsarenko, Yelena; Strizhakova, Yuliya; Otnes, Cele - In: Journal of service research 22 (2019) 2, pp. 139-155
Persistent link: https://www.econbiz.de/10012007424
Cover Image
Validation of the JDS satisfaction scales applied to educational university environments
Giraldo-O'Meara, Martha; Marin-Garcia, Juan A.; … - In: Journal of industrial engineering and management : JIEM 7 (2014) 1, pp. 72-99
Purpose: The aim of this study is to review and summarize the main satisfaction scales used in publications about human … Resource Management and educational research, in order to adapt the satisfaction scales of the Job Diagnostic Survey (JDS) to … higher education and validate it with a sample of university students and to assess the concept of satisfaction in two …
Persistent link: https://www.econbiz.de/10011904342