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A structural equation model of TQM, market orientation and service quality : evidence from a developing nation

Lam, Siew-yong; Lee, Voon-Hsien; Ooi, Keng-boon; … - In: Managing service quality : MSQ ; an international journal 22 (2012) 3, pp. 281-309

Persistent link: https://www.econbiz.de/10009562206

Software as a service quality factors evaluation using analytic hierarchy process

Sucahyo, Yudho Giri; Rotinsulu, Yan Yonathan; … - In: International journal of business information systems : … 24 (2017) 1, pp. 51-68

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Service innovation and organisational development through public-private partnership

Phusavat, Kongkiti; Anussornnitisarn, Pornthep; Comepa, … - In: International journal of management & enterprise … 8 (2010) 4, pp. 383-397

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Service satisfaction through external knowledge management

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Improving a quality system through a management process of Trane Thailand

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Service convergence and service integration in medical tourism

Wernz, Christian; Thakur Wernz, Pooja; Phusavat, Kongkiti - In: Industrial Management & Data Systems 114 (2014) 7, pp. 1094-1106

Purpose – The purpose of this paper is to introduce and discuss the concepts of service convergence and service integration, illustrate them in the context of the medical tourism industry, and link them to factors that contributed to the success of a medical tourism firm....

Persistent link: https://www.econbiz.de/10014825616